Digital Communications Specialist — Consumer Debt Recovery

Messerli Kramer P.A.; Minnesota; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401K match

Paid time off

Paid holidays

Life insurance

Employee Assistance Program

Free parking

Onsite restaurant

Onsite gym

Job summary

Messerli Kramer, P.A. in Plymouth, MN is seeking a full-time Digital Communications Specialist to handle consumer-facing email communications and negotiate debt repayments. The role emphasizes confidentiality, professionalism, and a strong consumer experience.

The ideal candidate has 1–2 years in collections or customer service, excellent communication skills, and proficiency with MS Office. This is an in-person position with benefits including 401K, PTO, holidays, life insurance, and more.

Qualifications

• High School Diploma/GED
• 1-2 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required.
• Excellent communication and people skills
• Organized, self-motivated, and goal-oriented
• Ability to manage stressful situations while maintaining composure
• Ability to be confident and engaging as well as polite and compassionate
• Attention to detail and ability to reason and think quickly when negotiating
• Attention to detail with regards to email tracking to ensure each email sent in has an email response.
• Strong working knowledge of MS Office (specifically Outlook and Excel).

Responsibilities

• Communicating with Consumers and 3rd parties by email.
• Ensure that while communicating with consumers and 3rd parties you’re cognizant of which clients have restrictions on the communication.
• Negotiating repayment of debts according to firm/client standards.
• Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions
• Accurately enter data into outbound emails & establishing a tracking system to ensure all emails are responded to (within client standards)
• Review consumer files, keeping confidentiality at the highest level

Skills

Email communication

Negotiation

MS Office (Outlook, Excel)

Customer service

Organizational skills

Stress management

Attention to detail

Data entry

Education

High School Diploma/GED

Tools

MS Office (Outlook, Excel)

Job description

Messerli Kramer, P.A. in Plymouth, MN is seeking a full-time Digital Communications Specialist to handle consumer-facing email communications and negotiate debt repayments. The role emphasizes confidentiality, professionalism, and a strong consumer experience.

The ideal candidate has 1–2 years in collections or customer service, excellent communication skills, and proficiency with MS Office. This is an in-person position with benefits including 401K, PTO, holidays, life insurance, and more.