Digital Communications Coordinator for Community Outreach

Metropolitan Family Services; Chicago (IL); On-site; USD 57,000 - 61,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

VSP Vision Coverage

HSA contributions

Teladoc services

401K plan with employer match

Job summary

Metropolitan Family Services in Chicago is seeking a Digital Communications Coordinator to manage social media, craft content, and execute targeted email campaigns from our HQ Team. The role supports external affairs, tracks analytics, and maintains brand voice across digital channels.

The ideal candidate has 2–3+ years in marketing/communications, proficiency with Salesforce/Marketing Cloud, Canva, and Adobe Suite, and bilingual Spanish is a plus.

Qualifications

• Associate’s degree in multimedia communications, journalism, marketing or a related field. Required
• 2-3+ years of experience in marketing/communications or related field. Required
• Experience with Salesforce & Marketing Cloud.
• Experience with Canva
• Bilingual (Spanish). Preferred
• Knowledge with SEO, SEM, (Google Analytics, social media advertising). Photography and/or videography
• Experience with Adobe Suite

Responsibilities

• Handles social media management, including drafting, scheduling/posting, and engaging, with a focus on balancing variety and volume in support of furthering overall.
• Handles inquiries received through MFS’ social platforms. Manages Communications Department’s Spout Social platform. Measures, analyzes and reports on MFS social media communications; develops and maximizes content strategies. Provides comprehensive monthly reports using Sprout Social.
• Develops and distributes emails working with the Salesforce/Marketing Cloud and GoFundMePro platforms, in partnership with the Communications Manager.
• Writes and edits compelling, accurate and information-rich content for digital platforms and print collateral.
• Designs elements including graphics, templates, and filters geared toward online assets; assists with print collateral design and touch-up as
• Monitors news coverage daily and provides bimonthly written reports to the Senior Director of Communications on information/trends relevant to MFS, its communities and the human services sector.
• Acquires and maintains detailed knowledge of MFS programs and Centers, branding, and relevant processes, and stays up to date with
• Supports general External Affairs communications, working with the Communications team, broader External Affairs department, and staff throughout the agency.
• Attends special events held by the External Affairs Department, providing social media/communications support as needed.
• Other duties as assigned.

Skills

Social media management

Email marketing

Content writing

Graphic design

SEO/SEM knowledge

Adobe Creative Suite

Bilingual Spanish

Education

Associate degree in multimedia communications/marketing/journalism

Tools

Salesforce

Marketing Cloud

Canva

Sprout Social

GoFundMePro

Job description

Metropolitan Family Services in Chicago is seeking a Digital Communications Coordinator to manage social media, craft content, and execute targeted email campaigns from our HQ Team. The role supports external affairs, tracks analytics, and maintains brand voice across digital channels.

The ideal candidate has 2–3+ years in marketing/communications, proficiency with Salesforce/Marketing Cloud, Canva, and Adobe Suite, and bilingual Spanish is a plus.