Digital Communications Coordinator

Metropolitan Family Services; Chicago (IL); On-site; USD 57,000 - 61,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

VSP Vision Coverage

HSA contributions

Teladoc services

401K plan with employer match

Job summary

Metropolitan Family Services in Chicago is seeking a Digital Communications Coordinator to manage social media, craft content, and execute targeted email campaigns from our HQ Team. The role supports external affairs, tracks analytics, and maintains brand voice across digital channels.

The ideal candidate has 2–3+ years in marketing/communications, proficiency with Salesforce/Marketing Cloud, Canva, and Adobe Suite, and bilingual Spanish is a plus.

Qualifications

• Associate’s degree in multimedia communications, journalism, marketing or a related field. Required
• 2-3+ years of experience in marketing/communications or related field. Required
• Experience with Salesforce & Marketing Cloud.
• Experience with Canva
• Bilingual (Spanish). Preferred
• Knowledge with SEO, SEM, (Google Analytics, social media advertising). Photography and/or videography
• Experience with Adobe Suite

Responsibilities

• Handles social media management, including drafting, scheduling/posting, and engaging, with a focus on balancing variety and volume in support of furthering overall.
• Handles inquiries received through MFS’ social platforms. Manages Communications Department’s Spout Social platform. Measures, analyzes and reports on MFS social media communications; develops and maximizes content strategies. Provides comprehensive monthly reports using Sprout Social.
• Develops and distributes emails working with the Salesforce/Marketing Cloud and GoFundMePro platforms, in partnership with the Communications Manager.
• Writes and edits compelling, accurate and information-rich content for digital platforms and print collateral.
• Designs elements including graphics, templates, and filters geared toward online assets; assists with print collateral design and touch-up as
• Monitors news coverage daily and provides bimonthly written reports to the Senior Director of Communications on information/trends relevant to MFS, its communities and the human services sector.
• Acquires and maintains detailed knowledge of MFS programs and Centers, branding, and relevant processes, and stays up to date with
• Supports general External Affairs communications, working with the Communications team, broader External Affairs department, and staff throughout the agency.
• Attends special events held by the External Affairs Department, providing social media/communications support as needed.
• Other duties as assigned.

Skills

Social media management

Email marketing

Content writing

Graphic design

SEO/SEM knowledge

Adobe Creative Suite

Bilingual Spanish

Education

Associate degree in multimedia communications/marketing/journalism

Tools

Salesforce

Marketing Cloud

Canva

Sprout Social

GoFundMePro

Job description

If asked to describe the culture at Metropolitan Family Services, we could do that in one word.COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are now hiring for a full-time Digital Communications Coordinatorto join our HQ Team!

SALARY:

• The average starting salary for this position will fall in the range of $57,000 and $61,000 annually. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL JOB FUNCTIONS:

• Handles social media management, including drafting, scheduling/posting, and engaging, with a focus on balancing variety and volume in support of furthering overall
• Handles inquires received through MFS’ social platforms. Manages Communications Department’s Spout Social (social media) platform. Measures, analyzes and reports on MFS social media communications; develops and maximizes the effectiveness of content strategies. Provides comprehensive monthly reports using Sprout Social.
• Develops and distributes emails working with the Salesforce/Marketing Cloud and GoFundMePro (fundraising) platforms, in partnership with the Communications Manager.
• Writes and edits compelling, accurate and information-rich content for digital platforms and print collateral.
• Designs elements including graphics, templates, and filters geared toward online assets; assists with print collateral design and touch-up as
• Monitors news coverage daily and provides bimonthly written reports to the Senior Director of Communications on information/trends relevant to MFS, its communities and the human services sector.
• Acquires and maintains detailed knowledge of MFS programs and Centers, branding, and relevant processes, and stays up to date with
• Supports general External Affairs communications, working with the Communications team, broader External Affairs department, and staff throughout the agency.
• Attends special events held by the External Affairs Department, providing social media/communications support as needed.
• Other duties as assigned.

QUALIFICATIONS:

• Associate’s degree in multimedia communications, journalism, marketing or a related field. Required
• 2-3+ years of experience in marketing/communications or related field. Required
• Experience with Salesforce & Marketing Cloud.
• Experience with Canva
• Bilingual (Spanish). Preferred
• Knowledge with SEO, SEM, (Google Analytics, social media advertising).Photography and/or videography
• Experience with Adobe Suite

KNOWLEDGE, SKILLS, AND ABILITIES:

• A positive and proactive professional who is creative, collaborative and teachable, someone who treats all with respect. As an organized self-starter, you shine when no task is too big or too small.
• A solutions-oriented ability to prioritize multiple tasks and adapt to new projects and timelines: you work well in a dynamic, high-volume environment.
• Excellent writing and editing skills. Meticulous attention to detail and accuracy in creating, reviewing, and proofing materials.
• Develop content for myriad multimedia platforms, styles, and formats.
• Capture the organizational voice of MFS and are able to “workshop” the work of others to meet the agency’s standards of branding, relevance, and timeliness.
• Interest and enjoy learning new software and technology tools, and keep current with changes/trends.
• Strong interpersonal and relationship-building skills, to establish and maintain
• effective working partnerships: you’re excited to communicate with and on behalf of all our external and internal stakeholders, a population composed of diverse cultures and age groups.
• An interest in helping empowering families and communities to learn, earn, heal, and thrive

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screenings and background checks.

TRAVEL/MOBILITY REQUIREMENTS:

• Ability to travel between agency sites, the Illinois State Capitol in Springfield, and offices of legislators and government officials as needed.

PHYSICAL REQUIREMENTS:

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:

• Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.