Digital Commerce Ops Lead: PIM, Catalog & Marketplaces

HEYDUDE; Westwood (MA); On-site; USD 117,000 - 127,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401k with match

Paid time off

Job summary

Crocs, Inc. seeks a Manager, Digital Commerce Operations to lead centralized operations for product setup, PIM governance, and marketplace integration across digital channels.

You will collaborate with Enterprise Technology and external partners to drive scalable processes and reliable execution. We expect 3–5 years in eCommerce operations, strong data and project-management skills, and fluency with commerce platforms like SFCC and PIM tools.

Qualifications

• Experience with eCommerce operations and catalog management.
• Knowledge of product data governance and launch-readiness processes.
• Ability to troubleshoot catalog, feed, and integration issues.

Responsibilities

• Own end-to-end NPI setup and digital product readiness.
• Lead PIM administration and data governance across channels.
• Manage catalog workflows across PIM, SFCC, Rithum, and marketplaces.
• Collaborate with product, merchandising, and channel owners to close gaps.
• Oversee marketplace feed health and launch QA.
• Manage Rithum relationship for Target+, Walmart, etc.
• Supervise marketplace order ingestion and FBM workflows.
• Coordinate tickets, defects, and roadmaps with Enterprise Tech.
• Maintain launch-readiness checklists and governance routines.
• Partner on assortment, pricing, promotions with channel leads.
• Identify opportunities to automate workflows and improve data accuracy.

Skills

PIM administration

NPI setup

Catalog governance

Data quality

Excel/Sheets

Project management

Cross-functional communication

Education

Bachelor's degree in Business, Marketing, Digital Commerce, Operations, Merchandising

Tools

Salesforce Commerce Cloud

PIM platforms

CRM/MarTech platforms

Rithum

Job description

Crocs, Inc. seeks a Manager, Digital Commerce Operations to lead centralized operations for product setup, PIM governance, and marketplace integration across digital channels.

You will collaborate with Enterprise Technology and external partners to drive scalable processes and reliable execution. We expect 3–5 years in eCommerce operations, strong data and project-management skills, and fluency with commerce platforms like SFCC and PIM tools.