Digital Commerce Operations Specialist

Acosta, Inc.; Cincinnati (OH); On-site; USD 25,000 - 26,000; Full time

Job summary

Acosta Group in Cincinnati is seeking a Business Manager Assistant to support Kroger & Harris Teeter Digital Commerce Team. You will ensure accurate item onboarding, content maintenance, and retailer compliance across platforms.

The role offers exposure to digital commerce, content management, and retailer technologies, collaborating with cross-functional teams to deliver accurate product data and timely updates.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in administrative support, account support, retail operations, data management, digital commerce, or related fields.
• Strong proficiency with Microsoft Excel, Outlook, Word, and Teams.
• Exceptional attention to detail and commitment to data accuracy.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and competing priorities simultaneously.

Responsibilities

• Manage and process IMF for new item onboarding, item changes, and product updates.
• Ensure all retailer requirements, documentation, and submissions are completed accurately and on time.
• Monitor item setup requests through completion and resolve issues that may impact launch timelines.
• Verify item information, pricing, attributes, descriptions, and supporting documentation for accuracy.
• Maintain product content across SaaS-based content management and syndication platforms.
• Support digital shelf initiatives by ensuring product information is complete, accurate, and retailer compliant.
• Perform content audits and QA reviews to identify discrepancies.
• Coordinate updates to product descriptions, images, attributes, and marketing content.
• Develop knowledge of Kroger Ad Platform (KAP), Kroger Prism, and related retailer technologies.
• Support digital merchandising and retail media initiatives through platform administration and execution support.
• Assist with reporting, data collection, and retailer-specific digital requirements.
• Partner with internal teams to support evolving digital commerce strategies.
• Work directly with Business Managers to support customer objectives and retailer requirements.
• Manage multiple customer accounts and projects simultaneously with high service levels.
• Coordinate effectively across sales, marketing, content, analytics, and retailer support teams.
• Provide timely communication and follow-up on customer requests and project milestones.
• Perform accurate data entry across retailer systems, internal tools, and content management platforms.
• Conduct audits and validation checks to ensure data quality and compliance.
• Troubleshoot data issues and collaborate with stakeholders on issue resolution.
• Maintain organized records of submissions, approvals, and project activities.
• Identify opportunities to improve processes and efficiencies.

Skills

Excel

Outlook

Word

Teams

Attention to detail

Communication

Organization

Multitasking

Education

High School Diploma

Tools

Content management systems

Retail portals

Job description

Acosta Group in Cincinnati is seeking a Business Manager Assistant to support Kroger & Harris Teeter Digital Commerce Team. You will ensure accurate item onboarding, content maintenance, and retailer compliance across platforms.

The role offers exposure to digital commerce, content management, and retailer technologies, collaborating with cross-functional teams to deliver accurate product data and timely updates.