Digital Client Service Specialist

Hearst Television, Inc.; Manchester (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

WMUR, the ABC affiliate in Manchester, seeks a Digital Client Service Specialist to support digital and web advertising campaigns. You will partner with Sales Account Executives and clients to ensure successful execution, manage contracts, obtain creative assets, and prioritize multiple projects.

In-person attendance is required, reporting to the General Sales Manager. You will coordinate campaigns, troubleshoot issues, and collaborate with sales, production, and finance teams to meet client

Qualifications

• Experience with online advertising trafficking or sales coordination
• Familiarity with web technologies (HTML5, JavaScript)
• Working knowledge of DFP and Google Analytics
• Advanced PowerPoint, Word and Excel skills
• Experience with programmatic advertising
• Strong customer service mindset
• In-person attendance required

Responsibilities

• Manage digital sales campaigns for clients and sales teams
• Build, organize and schedule ad creative assets
• Communicate performance and delivery details to internal teams and clients
• Troubleshoot creative and operational issues for campaigns
• Prepare PowerPoint proposals based on client needs
• Collaborate with the creative team on digital concepts

Skills

Customer service

Time management

Digital campaign execution

Client communication

Tools

HTML5

JavaScript

DFP

Google Analytics

PowerPoint

Excel

Job description

WMUR, the ABC affiliate in Manchester is looking for a Digital Client Service Specialist. You will work with the Sales Account Executives and their clients to ensure successful digital and web advertising campaigns. We're looking for candidates who can provide customer service to our clients and sales representatives. You'll process online and mobile advertising contracts, obtaining creative materials and overseeing successful digital campaign execution. You need to prioritize projects and manage your time. This is a great opportunity in a growing segment of our organization. This role reports to the General Sales Manager.

Responsibilities

• Manage digital sales campaigns
• Build, organize and schedule advertising creative
• Communicate with our teams (sales, production, finance) and external clients on performance and delivery of commitments
• Provide troubleshooting assistance for creative and operations-related issues for all campaigns
• Prepare strategic PowerPoint proposals based on customer needs
• Collaborate with the creative team to design and develop concepts for digital campaigns

Requirements

• Online advertising trafficking, sales coordinator/planner or related experience
• Experience with web technologies (HTML 5, Flash, JavaScript)
• Working knowledge of DFP and Google Analytics
• Advanced Microsoft PowerPoint, Word and Excel (can maintain complex spreadsheets)
• Experience with programmatic advertising
• Desire to provide exceptional customer service and exceed client expectations
• Related military experience will be considered
• In-person attendance is required

Values in Action

At Hearst Television we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.

Benefits

Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.

• Medical | Dental | Vision
• 401(k) matching
• Emotional Wellness Support
• Paid Time Off
• Paid Parental Leave
• LGBTQ+ Health Services
• Additional benefits to meet your and your family's needs