Digital Client Service Specialist

Hearst Communications, Inc.

Manchester (NH)

On-site

USD 45,000 - 65,000

Full time

4 days ago

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Benefits offered by this job

Medical | Dental | Vision

401(k) matching

Emotional Wellness Support

Paid Time Off

LGBTQ+ Health Services

Additional benefits to meet your and你的

Job summary

WMUR, the ABC affiliate in Manchester, NH, is seeking a Digital Client Service Specialist to work with Sales Account Executives and clients to ensure successful digital campaigns. You will process online advertising contracts, obtain creative materials, and oversee campaign execution.

In-person attendance is required. You will collaborate with sales, production, and finance teams, provide troubleshooting, and prepare PowerPoint proposals tailored to client needs.

Qualifications

Online advertising trafficking or related experience.
Strong knowledge of DFP and Google Analytics.
Advanced PowerPoint, Word and Excel skills.
Experience with programmatic advertising.
Excellent customer service and client expectation management.

Responsibilities

Build, organize and schedule advertising creative.
Communicate with teams (sales, production, finance) and external clients on performance and delivery of commitments.
Provide troubleshooting assistance for creative and operations-related issues for all campaigns.
Prepare strategic PowerPoint proposals based on customer needs.
Collaborate with the creative team to design and develop concepts for digital campaigns.

Skills

Customer service

Time management

Communication

Team collaboration

Tools

DFP

Google Analytics

PowerPoint

Excel

Word

Programmatic advertising

Job description

WMUR, the ABC affiliate in Manchester is looking for a Digital Client Service Specialist. You will work with the Sales Account Executives and their clients to ensure successful digital and web advertising campaigns. We're looking for candidates who can provide customer service to our clients and sales representatives. You'll process online and mobile advertising contracts, obtaining creative materials and overseeing successful digital campaign execution. You need to prioritize projects and manage your time. This is a great opportunity in a growing segment of our organization. This role reports to the General Sales Manager.

Responsibilities

Build, organize and schedule advertising creative
Communicate with our teams (sales, production, finance) and external clients on performance and delivery of commitments
Provide troubleshooting assistance for creative and operations-related issues for all campaigns
Prepare strategic PowerPoint proposals based on customer needs
Collaborate with the creative team to design and develop concepts for digital campaigns

Requirements

Online advertising trafficking, sales coordinator/planner or related experience
Working knowledge of DFP and Google Analytics
Advanced Microsoft PowerPoint, Word and Excel (can maintain complex spreadsheets)
Experience with programmatic advertising
Desire to provide exceptional customer service and exceed client expectations
Related military experience will be considered
In-person attendance is required

Values in Action

At Hearst Television we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.

Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.

Medical | Dental | Vision
401(k) matching
Emotional Wellness Support
Paid Time Off
LGBTQ+ Health Services
Additional benefits to meet your and your family's needs

About Us

Hearst Television (HTV) owns and/or operates 35 television and two radio stations serving 27 media markets across 39 states reaching nearly 25 million U.S. television households. HTV is recognized as one of the industry's premier broadcasting companies and has been honored with numerous awards for distinguished journalism, industry innovation, and community service.
We are an Equal Opportunity Employer. we do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national, origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Job Info