Digital Client Care Specialist: Treasury & Payments

Western Alliance Bancorporation; Chandler (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k match

Health insurance

Dental insurance

Tuition assistance

Employee volunteers

Job summary

Western Alliance Bancorporation is seeking a Consumer Digital Client Care Specialist to handle complex customer inquiries via phone and email. You will leverage knowledge of banking products and systems to deliver exceptional client experiences while maintaining accuracy and compliance.

The role requires 1+ year in customer service or banking, strong communication, and the ability to multitask across multiple systems in a fast-paced environment.

Qualifications

• 1+ years of related experience in Customer Service or call center environments.
• High school diploma required.
• Basic knowledge of banking products, treasury management, and regulatory obligations.
• Excellent verbal and written communication with ability to follow procedures.

Responsibilities

• Answer complex telephone and email inquiries from business and consumer clients and internal departments.
• Research and resolve inquiries on products and services including Remote Deposit Capture, ACH, Positive Pay, Wires, etc.
• Document issues and escalate unresolved system/process problems to management when needed.
• Provide consultative treasury solutions while observing risk mitigation and client focus.
• Follow customer verification procedures and ensure accurate, timely resolutions.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Education

High School Diploma

Tools

CRM software

Job description

Western Alliance Bancorporation is seeking a Consumer Digital Client Care Specialist to handle complex customer inquiries via phone and email. You will leverage knowledge of banking products and systems to deliver exceptional client experiences while maintaining accuracy and compliance.

The role requires 1+ year in customer service or banking, strong communication, and the ability to multitask across multiple systems in a fast-paced environment.