Digital Channels Team Leader

Amerihome Mortgage; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401k matching

Medical insurance

Dental insurance

Time off

Tuition assistance

Volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Digital Channels Team Leader to drive the execution, stability, and continuous improvement of online and mobile banking experiences for consumer and commercial clients. You will lead a small team, partner with Product, Technology and UX, enforce SDLC controls, and deliver measurable customer and business outcomes through agile delivery.

This role operates in a highly regulated banking environment, balancing delivery with risk, compliance, and operational

Qualifications

• 7+ years in a similar role or field.
• Bachelor's degree required; MBA preferred.
• Leadership experience overseeing digital channels.
• Experience with Agile delivery.

Responsibilities

• Lead execution across online and mobile channels for consumer and commercial banking.
• Collaborate with Product, Technology, and UX to ensure scalable, secure solutions.
• Drive Agile rituals: backlog prioritization, sprint planning, release readiness.
• Oversee delivery, stability, and continuous improvement of digital channels.
• Ensure regulatory, risk, and compliance alignment.
• Define and report KPIs like adoption, engagement, reliability.
• Coordinate cross-functional release planning and governance.
• Mentor and coach a small team of analysts and product managers.

Skills

Leadership

Agile delivery

Cross-functional

Digital banking

Stakeholder management

Regulatory knowledge

Banking products

Team mentoring

Education

Bachelor's degree

MBA

Job description

Job Title:

Digital Channels Team Leader

Location:

CityScape

What you'll do:

As the Digital Channel Team Lead you'll be responsible for the execution, stability, and continuous improvement of Western Alliance's digital banking channels, supporting both Commercial and Consumer Banking experiences across online and mobile platforms.
In this role, you'll serve as a key execution leader at the intersection of Product, Technology, Operations, Risk, Compliance, Marketing, and Client/Customer Support, ensuring digital capabilities are delivered with predictable execution, strong controls, and measurable customer and business outcomes.
In addition, you'll balance delivery excellence, channel health, and customer experience optimization while operating within a highly regulated banking environment

• Lead execution of enhancements across online and mobile banking channels supporting both consumer banking journeys and commercial banking capabilities.
• Partner closely with Product, Technology, and UX teams to ensure solutions are scalable, secure, and aligned to enterprise standards.
• Drive Agile delivery routines including backlog prioritization, sprint planning, dependency management, and release readiness.
• Lead a team responsible for the delivery, stability, and continuous improvement of digital banking channels across customerfacing and internal experiences.
• Own intake, prioritization, and execution of digital channel enhancements, defect remediation, and lifecycle changes in alignment with approved roadmaps and governance processes.
• Ensure digital channel capabilities meet defined business objectives, customer experience expectations, and operational readiness standards.
• Coordinate digital release planning, scope, and dependencies across Product, Technology, Operations, Risk, and Compliance.
• Ensure adherence to SDLC, IT change management, audit, and regulatory requirements.
• Support business readiness for releases, including operational procedures, training materials, and internal or external communications as needed.
• Monitor postrelease performance and customer impact, driving rapid remediation when necessary.
• Partner with Risk, Compliance, Fraud, and Legal teams to identify and mitigate risks associated with digital banking capabilities.
• Ensure digital processes meet regulatory requirements and internal control standards across both consumer and commercial use cases.
• Support audits, issue management, and ongoing control testing related to digital channels.
• Define, track, and report on key performance indicators (KPIs) including adoption, engagement, reliability, servicing efficiency, and customer experience.
• Use data, customer feedback, and operational insights to prioritize enhancements and continuous improvements.
• Support experimentation and optimization efforts (e.g., journey improvements, usability enhancements, process simplification).
• Provide daytoday leadership for a small team (e.g., digital analysts, product owners, product managers), including prioritization, coaching, and performance feedback.
• Act as a primary connector across Commercial Banking, Consumer Banking, Technology, Operations, Marketing, and Risk.
• Foster a culture of accountability, disciplined execution, collaboration, and customerfirst decision making.

What you'll need:

• 7+ years of related experience in a similar field.
• Bachelor's degree in related field required; Masters or MBA in related field preferred.
• Previous leadership experience required.
• Advanced knowledge of general financial services or banking products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge of banking products, including treasury management, credit cards, as well as pricing dynamics. Market specific awareness.
• Intermediate to advanced Experience delivering online and mobile banking experiences in a regulated environment.
• Intermediate to advanced experience working with Agile delivery teams and crossfunctional stakeholders.
• Strong understanding of digital servicing, operational workflows, and customer/client journeys.
• Familiarity with payments, entitlements, onboarding, fraud controls, or digital servicing operations.
• Prior experience leading or mentoring teams.

Benefits you'll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation