Digital Center Pro II - Call Center Specialist

Dugood; Beaumont (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Training and support

Growth opportunities

Supportive team

Job summary

DuGood is seeking an experienced Digital Center Rep 2 for our Beaumont Eastex location in Beaumont, TX to support members via phone and digital channels. This full-time role involves handling inquiries, processing transactions, and resolving issues with clarity and a personal touch.

Ideal candidates have prior banking or credit union experience, can manage a high volume of conversations across multiple systems, and demonstrate clear communication, accuracy, and strong problem-solving skills

Qualifications

• Prior experience in a bank, credit union or similar financial environment required.
• Strong understanding of basic banking transactions and account services.
• Ability to manage a high volume of interactions without sacrificing accuracy.
• Clear, professional communication skills both verbal and written.
• Strong problem-solving skills and sound judgement.
• Attention to detail while keeping work moving efficiently.

Responsibilities

• Assist members through phone calls, chat, and other digital channels.
• Process transactions such as transfers, payment, and account updates.
• Research and resolve member concerns with accuracy and urgency.
• Help members understand products and guide them to the right solutions.
• Deliver consistent, high-quality experience across every interaction.

Skills

Communication

Problem-solving

Attention to detail

Multitasking

High-volume environment experience

Tools

Multiple banking systems

Job description

DuGood is seeking an experienced Digital Center Rep 2 for our Beaumont Eastex location in Beaumont, TX to support members via phone and digital channels. This full-time role involves handling inquiries, processing transactions, and resolving issues with clarity and a personal touch.

Ideal candidates have prior banking or credit union experience, can manage a high volume of conversations across multiple systems, and demonstrate clear communication, accuracy, and strong problem-solving skills