Contact Center Agent II - Banking Services

Rally Credit Union; Corpus Christi (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Crosstown Branch in Corpus Christi, TX is seeking a diligent Contact Center Agent I to deliver exceptional member service. You will handle high-volume calls and emails, process transactions, and resolve inquiries with accuracy while promoting credit union products and services.

Ideal candidates have at least two years in customer service, with financial-institution exposure preferred, and a willingness to comply with regulatory requirements.

Qualifications

• Two years of customer service experience, including one year in a financial institution.
• Contact center experience preferred.
• Bilingual abilities preferred.

Responsibilities

• Handle high-volume calls and emails from members.
• Process transactions and change of terms.
• Promote credit union products and services.
• Ensure accuracy in account information and charges.
• Adhere to BSA/AML and other regulatory requirements.

Skills

Customer service

Phone support

Bilingual preferred

Education

High School Diploma or GED

Job description

Crosstown Branch in Corpus Christi, TX is seeking a diligent Contact Center Agent I to deliver exceptional member service. You will handle high-volume calls and emails, process transactions, and resolve inquiries with accuracy while promoting credit union products and services.

Ideal candidates have at least two years in customer service, with financial-institution exposure preferred, and a willingness to comply with regulatory requirements.