Digital Business Analyst III

Kappa Alpha PSI Fraternity, Inc.; New Albany (OH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Apex Systems, Inc. is seeking a Senior Business Analyst for Digital Operations, Design System and native mobile apps in New Albany, OH. This hybrid role collaborates with Product, UX, and Engineering to deliver scalable, customer-facing digital experiences in a retail context.

The ideal candidate has retail/digital project experience, strong requirements work, and is comfortable leading workshops and agile ceremonies across multiple squads.

Qualifications

• Senior-level Business Analyst experience in digital/technology initiatives.
• Retail, eCommerce, or omnichannel experience required.
• Experience supporting customer-facing web/mobile/digital platforms.
• Experience with native iOS/app delivery is a plus.
• Proven ability to translate business needs into detailed requirements and acceptance criteria.

Responsibilities

• Partner with Product, UX, Engineering and stakeholders to define and document requirements.
• Translate needs into features, user stories, acceptance criteria, processes and functional specs.
• Support native mobile initiatives and evolve a Design System with scalable components.
• Lead workshops, manage dependencies across teams, and facilitate agile ceremonies.
• Ensure alignment between UX standards, platform capabilities, and delivery timelines.

Skills

Stakeholder mgmt

Agile

Requirements gathering

Mobile apps

Design Systems

Retail/eCommerce

Jira

Confluence

Tools

Jira

Confluence

Microsoft Teams

SharePoint

Figma

Mural

Job description

# Digital Business Analyst IIIApex Systems, Inc.New Albany, OHContractNov 13, 2026Information Technology## Job Description**Job#: 3059067****Job Description:****Senior Business Analyst – Digital & Retail****Location:** New Albany, OH**Logistics:** 3 days in office, 2 days remote**Duration:** 6+ months open ended contract with long term potential**Focus:** Digital Operations | Mobile Apps | Design Systems | Retail Stores | Continuous Delivery**Position Overview**We are seeking a Senior Business Analyst to support strategic initiatives across Digital Operations, with a primary focus on the Design System and Native Mobile Applications (iOS).This role will partner closely with Product, UX/Design, Engineering, and business stakeholders to deliver consistent, scalable, customer-facing digital experiences.**Retail and digital project experience is required.** The ideal candidate has worked within a retail, eCommerce, or omnichannel environment and understands how digital products, mobile applications, and customer experiences come together in a fast-paced retail organization.**Key Responsibilities*** Partner with Product Managers, UX Designers, Engineering teams, and business stakeholders to gather, define, and document business and technical requirements.* Translate business needs into clear Features, User Stories, Acceptance Criteria, process flows, and functional requirements.* Support customer-facing digital and mobile initiatives, including enhancements to native iOS applications.* Partner with Design and Product teams to support the evolution and adoption of a Design System, including scalable and reusable digital components.* Lead requirements-gathering workshops, refinement sessions, dependency discussions, and cross-functional meetings.* Identify and manage dependencies across multiple product and technology teams.* Help ensure alignment between UX/design standards, digital platform capabilities, and mobile application delivery.* Support Agile ceremonies, release planning, testing/UAT readiness, and go-live activities.* Work across multiple squads and priorities while maintaining clear communication and documentation.**Required Experience*** Senior-level Business Analyst experience supporting complex digital or technology initiatives.* Retail industry experience is required, ideally supporting large-scale retail, eCommerce, merchandising, omnichannel, or customer-facing technology environments.* Hands-on experience supporting digital projects/products is required, particularly customer-facing web, mobile, eCommerce, or digital platform initiatives.* Experience working with mobile application teams, preferably native iOS applications.* Strong experience working in an Agile product development environment.* Ability to create detailed Features, User Stories, Acceptance Criteria, and Given/When/Then requirements.* Strong stakeholder management skills with the ability to work across Product, Design/UX, Engineering, and Business teams.* Excellent facilitation, communication, and organizational skills.* Comfortable working through ambiguity and balancing priorities across multiple teams.**Highly Preferred*** Experience with Design Systems, reusable UI components, or digital experience standards.* Understanding of UX principles and digital accessibility.* Experience supporting eCommerce, omnichannel, loyalty, mobile shopping, or other customer-facing retail experiences.* Experience within a large, fast-paced consumer retail organization.**Tools*** Jira* Confluence/Wiki* Microsoft Teams* SharePoint* Figma preferred* Mural or similar collaboration tools preferred**Top Candidate Profile**The strongest candidate will be a Senior Business Analyst who has worked directly within a retail environment and supported digital customer experiences. Someone coming from a major retailer such as Abercrombie & Fitch, Bath & Body Works, Victoria's Secret, Target, Walmart, Kroger, Macy's, Gap, Nike, Lululemon, or a similar consumer brand could translate especially well.**Interested in learning more?** If you’re a Senior Business Analyst with required Retail and Digital project experience, ideally supporting mobile applications, eCommerce, omnichannel, UX/Design Systems, or other customer-facing digital products, I’d love to hear from you! Please apply and email your updated resume and best contact information to **[email protected]** so we can connect. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.*VEVRAA Federal Contractor. We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.### About Apex Systems, Inc.Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across the US, Canada, and Mexico.Apex is a segment of ASGN Inc. (NYSE: ASGN). To learn more, visit www.apexsystems.com.