Digital Business Support Specialist

Gulf Coast Bank and Trust Company; New Orleans (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Gulf Coast Bank & Trust Company seeks a capable associate to support Digital Business services within the Business Solutions Department. You will assist with online banking setup, ACH submissions, wire transfers, and merchant capture while maintaining accurate records and enforcing policies.

You will coordinate with Sales, provide phone and email support, and stay current with regulatory Treasury requirements to ensure smooth daily operations.

Qualifications

• 2 years experience in Retail or Business Banking; Treasury Management preferred.
• Proficient on computer (Bank applications, Internet, MS Word & Excel).
• Excellent customer service skills.
• Excellent communication skills.
• Attention to detail.
• Accuracy.
• Neatness.
• Punctual.
• Organized.
• Adhere to deadlines.

Responsibilities

• Performs all system functions relating to Digital Business Online Banking, sets up customers, manages access and troubleshooting.
• Back up to reviewing and releasing ACH files, support wire transfers, Positive Pay, Merchant Capture.
• Interact with Sales to ensure timely setup of services.
• Provide phone and email support to Business Solutions clients.
• Back up to review ACH Files and ensure policy adherence.
• Back up to review agreements, authorizations, credit reviews and correspondence.
• Assist with maintenance of Sweep accounts and disclosures.
• Stay up to date with Treasury Management regulatory requirements.

Skills

Excellent customer service

Excellent communication

Attention to detail

Accuracy

Neatness

Punctual

Organized

Adhere to deadlines

Reading/comprehension of documents

Ability to travel if required

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

Supports Digital Business groups within the Business Solutions Department. Digital Business services include, but are not limited to simple online banking services such as viewing and internal transfers, Business Bill Pay, Business Mobile Deposits and online administration capabilities. Digital Corporate offers more in-depth services such as ACH submissions, Wire Transfers, Positive Pay, and Merchant Capture services which may be additional responsibilities. Basic knowledge of business relationships and services to include analysis, sweeps and ownership will be necessary. Provides high level assistance with software required to utilize these services, assists with initial set up and review of Digital Business clients, troubleshoots issues with software providers and the Bank’s core processor and provider of the Services, assists with implementations of new Digital Business services.

Job Type

Full-time

Responsibilities

• Performs all system functions relating to Digital Business Online Banking including setting up new Digital Business Online Banking customers, adding, changing and deleting system access, Bill payment access and troubleshooting, resetting passwords, and troubleshooting with clients and processors. Back up to reviewing and releasing ACH files, support to wire transfer process, Positive Pay Files, Merchant Capture Services.
• Interact with Business Solutions Sales Staff to ensure timely and efficient set up of Business Solutions Services.
• Provide phone and email support to Business Solutions clients.
• Back up to review and release ACH Files periodically throughout the day after determining adherence to pre-determined limits.
• Back up to review and maintain up to date Agreements, Authorizations, Credit Reviews and Correspondence relating to Business Online Banking customers and ensure it is consistent with system information.
• Assist with maintenance of all Sweep accounts including documentation for ZBA Sweeps, TBA Sweeps and Federated Sweep Accounts.
• Assist with distribution of annual disclosures, ACH Rules, and Holiday processing.
• Stays up to date with Treasury Management regulatory requirements.

Skills/Experience/Education

• 2 years experience in Retail or Business Banking, experience in Treasury Management preferred.
• Proficient on computer (Bank applications, Internet, MS Word & Excel).
• Excellent customer service skills.
• Excellent communication skills.
• Attention to detail.
• Accuracy.
• Neatness.
• Punctual.
• Organized.
• Adhere to deadlines.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required and may be revised as business needs evolve.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.