Digital Banking Support Specialist

TEKsystems

Honolulu (HI)

On-site

USD 57,308,000 - 68,770,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Paid time off

Transit benefits

Job summary

TEKsystems is seeking a customer-focused, technically savvy Customer Service & Online Banking Support Representative to provide phone and chat support for online and mobile banking customers in Honolulu, HI. This contract-to-hire role offers shifts from 8:00 AM to 7:00 PM, onsite in Honolulu, with a pay range of $20.00–$24.00 per hour.

The role requires 1–2 years in customer service or technical support and strong communication skills.

Qualifications

1-2 years of experience in customer service, help desk, technical support, retail support, or a related field.
Strong customer service skills with the ability to work effectively with a diverse customer base.
Basic IT, technical troubleshooting, information security, fraud prevention, or related technical experience.
Excellent verbal and written communication skills.
Strong computer proficiency and ability to navigate multiple systems simultaneously.
Ability to research information quickly and provide accurate solutions.
Minimum typing speed of 25 WPM.

Responsibilities

Provide professional phone and chat support for customers using online and mobile banking services.
Assist customers with account access issues, password resets, login problems, and enrollment support.
Troubleshoot online and mobile banking issues and guide customers through resolution steps.
Support customers with transaction history inquiries, internal transfers, eStatements, profile updates, secure messaging, and mobile app downloads.
Research and resolve customer issues related to enrollment errors, login failures, transaction issues, billing inquiries, and account alerts.
Assist with authentication, account security, and access-related concerns.
Answer questions regarding banking products, services, and digital banking features.
Escalate customer complaints and complex issues according to established procedures.
Complete administrative duties including manual enrollments, enrollment audits, exception report cleanup, and follow-up activities.
Support customers through system conversion-related inquiries and transitions.