Digital Banking Support & Projects Specialist

BB Americas Bank; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

BB Americas Bank seeks a Digital Channels Assistant to support daily operations of the Digital Bank & Channels Platforms, ensuring excellent customer service and efficient processes. You will assist with project execution, maintenance, testing, data entry, and reporting while applying knowledge of bank policies including BSA/AML, CDD and EDD.

Proficiency in English and Portuguese is highly valued, and the role is based in Miami.

Qualifications

• High school diploma or GED required; college degree and banking experience preferred.
• Ability to present information and respond to questions from directors, managers, clients (internal and external) and the public.
• Excellent verbal and written communication skills.
• Ability to communicate in English and Portuguese; Spanish useful.
• In-depth knowledge of bank policies, procedures and compliance requirements.
• Ability to ensure confidentiality, security and safekeeping of bank and customer information.
• Willingness to participate as a team member and tackle new assignments.

Responsibilities

• Assist in maintenance of Digital Bank & Channels platforms.
• Provide excellent customer service support.
• Support team to meet customer expectations and company goals.
• Perform market research analysis for campaigns and project implementation.
• Assist in developing and implementing ongoing projects.
• Assist in analysis and assessment of current platform for enhancements.
• Assist in testing of platform/tools as required.
• Maintain reports, records and documentation.
• Assist with training and mentoring of new associates.
• Develop project flows, procedures and guidelines.
• Maintain knowledge of bank policies, procedures and compliance requirements (BSA/AML, CDD, EDD).
• Attend required training and ensure compliance with regulations.
• Navigate internal systems to provide timely resolution to department demands.
• Provide support to manager in administrative tasks.
• Perform data entry.
• Maintain knowledge of products/features of Digital Bank & Channels Platforms.
• Order supplies as needed (forms, brochures).
• Attend meetings/trainings on weekends/holidays as per business need.

Skills

Customer service

Communication skills

Multilingual English/Portuguese

Confidentiality

Organizational skills

Attention to detail

Team player

Education

High school diploma (GED)

College degree (preferred)

Job description

BB Americas Bank seeks a Digital Channels Assistant to support daily operations of the Digital Bank & Channels Platforms, ensuring excellent customer service and efficient processes. You will assist with project execution, maintenance, testing, data entry, and reporting while applying knowledge of bank policies including BSA/AML, CDD and EDD.

Proficiency in English and Portuguese is highly valued, and the role is based in Miami.