Digital Banking Channels Associate

Banco do Brasil Americas; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Banco do Brasil Americas is seeking a Digital Channels Assistant to support daily operations of the Digital Bank & Channels Platforms, ensuring excellent customer service and operational efficiency.

The role involves assisting with market research for campaigns, supporting project development, maintaining documentation, and training staff, while ensuring compliance with bank policies and data security.

Qualifications

• Requires a high school diploma or GED; college degree preferred.
• Ability to communicate effectively in English; Portuguese knowledge highly recommended.

Responsibilities

• Assist in maintaining Digital Bank & Channels platforms and provide excellent customer service support.
• Support the team to meet customer expectations and company goals.
• Conduct market research analysis for campaigns and project implementations.
• Assist in developing and implementing ongoing projects and procedures.
• Maintain records and documentation with accuracy and completeness.
• Assist in training and mentoring new associates and ensure policy compliance.

Skills

Customer service

Communication skills

Bilingual English/Portuguese

Confidentiality

Problem solving

Time management

Education

High School Diploma or GED

College degree preferred

Tools

Banking software

CRM systems

Job description

Banco do Brasil Americas is seeking a Digital Channels Assistant to support daily operations of the Digital Bank & Channels Platforms, ensuring excellent customer service and operational efficiency.

The role involves assisting with market research for campaigns, supporting project development, maintaining documentation, and training staff, while ensuring compliance with bank policies and data security.