Digital Channels Specialist: Payments & Banking

City National Bank of Florida; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A financial institution in Miami is seeking a Digital Channels Coordinator to handle client support in Digital Payments and Digital Banking units. Responsibilities include performing wire callbacks, ensuring compliance with network rules, and providing optimum client service. Candidates should have 2-4 years of relevant experience and strong communication skills. This position requires confidentiality and the ability to multi-task efficiently in a fast-paced environment.

Qualifications

• 2-4 years of experience in Online Banking/Electronic Banking, ACH, or related experience in the Financial Service Industry.
• Ability to sustain a high level of confidentiality.
• Ability to follow oral and written instructions.

Responsibilities

• Provide full client support for all issues/products under the Digital Channels department.
• Perform wire callback verification.
• Ensure compliance with Regulation E, Visa, and all associated network rules.

Skills

Excellent verbal and written communication skills

Good analytical and problem solving skills

Ability to make independent decisions

Proficient in Microsoft Word and Excel

Ability to multi-task

Education

High School Diploma or GED equivalent

Job description

A financial institution in Miami is seeking a Digital Channels Coordinator to handle client support in Digital Payments and Digital Banking units. Responsibilities include performing wire callbacks, ensuring compliance with network rules, and providing optimum client service. Candidates should have 2-4 years of relevant experience and strong communication skills. This position requires confidentiality and the ability to multi-task efficiently in a fast-paced environment.