Digital Channels Assistant

Banco do Brasil Americas; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Banco do Brasil Americas is seeking a Digital Channels Assistant to support daily operations of the Digital Bank & Channels Platforms, ensuring excellent customer service and operational efficiency.

The role involves assisting with market research for campaigns, supporting project development, maintaining documentation, and training staff, while ensuring compliance with bank policies and data security.

Qualifications

• Requires a high school diploma or GED; college degree preferred.
• Ability to communicate effectively in English; Portuguese knowledge highly recommended.

Responsibilities

• Assist in maintaining Digital Bank & Channels platforms and provide excellent customer service support.
• Support the team to meet customer expectations and company goals.
• Conduct market research analysis for campaigns and project implementations.
• Assist in developing and implementing ongoing projects and procedures.
• Maintain records and documentation with accuracy and completeness.
• Assist in training and mentoring new associates and ensure policy compliance.

Skills

Customer service

Communication skills

Bilingual English/Portuguese

Confidentiality

Problem solving

Time management

Education

High School Diploma or GED

College degree preferred

Tools

Banking software

CRM systems

Job description

The Digital Channels Assistant is responsible for assisting with the daily operations of the Digital Bank & Channels Platforms, assuring excellent customer service and operation efficiency. Additionally, it also supports the execution of department projects and processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists in the maintenance of Digital Bank & Channels platforms.
• Provides excellent customer service support when needed.
• Actively supports team to ensure that customer expectations and company goals are obtained.
• Assists in performing market research analysis for campaign and project implementation.
• Assist and support the department staff in the development and implementation of ongoing projects.
• Assist in the analysis and assessment of current platform for needed enhancement and/or improvements.
• Assist in caring out required platform/tools testing.
• Maintains reports, records and documentation ensuring complete, accurate and concise records are kept.
• Assists with the training and mentoring of new associates.
• Assist the department staff with the development of project flows, procedures and guidelines.
• Maintains full knowledge and understanding of bank policies, procedures, regulatory and compliance requirements, including but not limited to BSA/AML, CDD, EDD, and others as defined by the Compliance Division and Information Security Division.
• Attend and/or complete all required training as assigned.
• Ensures compliance with all applicable regulations and policies.
• Timely completion of necessary reports to ensure compliance deadlines are met.
• Navigate internal systems, procedures and other resources to provide accurate and timely resolution to department demands.
• Responsible for providing support to immediate manager and/or supervisor in administrative tasks of the department.
• Perform data entry associated with the position

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Maintains full knowledge, and is skilled in, the products/features of all Digital Bank & Channels Platforms.
• Orders Supplies as needed (forms, brochures, etc.)
• Performs other related duties, as required, to accomplish the objectives of the position.
• Attend occasional meetings, events, and/or trainings on weekends or holidays as per business need.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) required; college degree and previous banking experience preferred.

OTHER SKILLS/QUALIFICATIONS

• Ability to effectively present information and respond to questions from directors, managers, clients (both internal and external) and the public.
• Excellent verbal and written communication skills.
• Ability to communicate in both English and Portuguese highly recommended, and in some departments required; Spanish useful.
• In depth knowledge of all bank policies, procedures and compliance requirements.
• Ability to ensure confidentiality, security and safekeeping of bank and customer information.
• Ability to define problems, collect analytical data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Is consistently at work and on time; Ensures work responsibilities are covered when absent
• Take responsibility for own actions.
• Commits to long hours of work when necessary to reach goals.
• Ability to multitask; takes initiative; highly motivated.
• Strong organizational skills with attention to detail; focused.
• Displays behavioral and daily habits to accomplish goals as assigned.
• Displays original thinking and creativity; Generates suggestions for improving work, setting goals.
• Treats others with respect and consideration regardless of their status or position.
• Demonstrates accuracy and thoroughness in all reports produced.
• Must be accustomed to professional, business office environment in manner and dress.
• Must demonstrate excellent human relations skills with customers and bank associates.
• Must be willing to participate as a team member and eager to tackle new assignments.