Cash Management Specialist - Boston

Hingham Institution for Savings; Hingham (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Hingham Institution for Savings is seeking a Cash Management Specialist to deliver and support consumer and business digital banking products including deposits, payments, and ACH interfaces. This role requires in-office presence and will partner with our Specialized Deposit Group to ensure excellent client service.

You will support digital banking tools, wires, RDC, mobile deposits, and bill pay for commercial and consumer clients while identifying workflow improvements within risk limits and

Qualifications

• Digital banking and electronic payment systems knowledge.
• Proficiency with Regulation E and NACHA Operating Rules.
• Strong analytical, communication and problem-solving skills.
• Bachelor's degree preferred.

Responsibilities

• Coordinate client banking services with the Specialized Deposit Group.
• Support consumer and business digital tools, wires, ACH, RDC and bill pay.
• Assist in onboarding and account maintenance through digital channels.
• Resolve complex payment issues and serve as escalation point.
• Ensure workflows align with risk limits and regulatory changes.
• In-office presence required.

Skills

Digital banking

Payment systems

Customer service

Education

Bachelor's degree preferred

Tools

NACHA Rules

Job description

Incorporated in 1834, Hingham Institution for Savings is one of America’s oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America’s great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards.

About the role

As a Cash Management Specialist, you will be responsible for delivering and supporting our consumer and business digital banking products including our digital first deposit business, cash management tools, and all of our payments system interfaces, including the Federal Reserve, and the Automated Clearing House (ACH) network. You will be the key point of contact for all consumer and business digital banking and payment operations that support our clients and client-facing teams, including our Specialized Deposit Group. This role has an in-office requirement.

Responsibilities

Service

• Partner with our Specialized Deposit Group to coordinate client’s banking services, including but not limited to account opening, maintenance and support with all of the Bank’s digital banking tools. Assist our commercial clients with their digital tools and payment solutions such as wires, ACH, RDC, positive pay and bill pay - including set-up, training and ongoing product support.
• Support our client-facing teams with consumer digital and payment solutions including digital banking, mobile banking, mobile deposit and bill pay.
• Support our consumer clients with account acquisition through digital first channels, including account opening, funding and ancillary services.
• Resolve complex client issues related to the various digital banking, digital first and payment tools, serving as the escalation point with vendors and internal teams.
• Identify opportunities to develop or modify existing workflows to deliver faster, higher-quality service to customers consistent with our broader risk limits
• This role requires employees to be in office.

Product

• Assist in defining or enhancing product strategies for digital and payment technologies to improve client experience and/or processing efficiencies related to digital banking, digital accounts and payment operations.
• Manage the digital banking, digital first and payment business, supporting business metrics and indicators for digital services including but not limited to usage and fraud monitoring
• Contribute to the development and ongoing assessment of operational policy and procedures, adjusting as needed in response to operational or regulatory changes
• Ability to manage incidents in terms of incident identification, scope assessment, solution analysis, remediation and communication efforts to client, internal teams and vendors through to resolution.
• Facilitate dialogue across functional areas and management levels.

Qualifications

Successful candidates will have a proven track record for delivering exceptional customer service and have in-depth knowledge and service experience with digital banking and electronic payment systems. Candidates will also demonstrate extensive knowledge of the rules and regulations governing payment processing, including but not limited to Regulation E, OFAC, and NACHA Operating Rules.

Minimum Qualifications:

• Track record for outstanding academic performance
• Strong analytical skill with the ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy
• Ability to apply logical and creative thinking to solve complex business problems.
• Strong written and verbal communication skill, including ability to organize and present ideas and information in a simple, concise and unambiguous manner.
• Resilient and able to work autonomously in the face of ambiguity

Preferred Qualifications:

• Bachelor's degree preferred

The pay range for this role is:

$80,000.00-$100,000.00USD per year

The pay range for this role is:

80,000 - 100,000 USD per year (Corporate Office)