Digital Banking Operations & Support Specialist

Park-State-Bank; Minneapolis (MN); On-site; USD 39,000 - 41,000; Full time

Job summary

Park State Bank in Minneapolis, MN is seeking a Digital Banking Specialist to support the administration, maintenance, and daily operations of the bank’s consumer digital banking platform, including the Banno platform. This role serves as a key internal resource, assisting employees and customers with digital banking needs and ensuring a seamless online and mobile experience.

You will work within the Jack Henry SilverLake environment to keep digital banking services accurate and aligned with

Qualifications

• Education: 2+ years preferred in accounting, business or related field.
• Experience: 2+ years with digital banking platforms (prefer Banno).
• Familiarity with core banking systems (prefer Jack Henry SilverLake).

Responsibilities

• Serve as a subject matter resource for consumer digital banking products and services within the Banno platform (online banking, mobile banking, bill pay, eStatements, mobile deposit, debit card controls).
• Provide support to employees and customers with digital banking needs (login assistance, enrollment support, navigation guidance).
• Resolve digital banking issues promptly and escalate as needed.
• Collaborate with Retail, Treasury Management, and Operations to support adoption, onboarding, and customer education.
• Perform daily operational functions within Banno and related systems (user maintenance, entitlements, service enrollment, reporting).
• Monitor digital banking reports and perform routine system maintenance and cleanup.

Skills

Digital banking platforms

Troubleshooting

Customer support

Communication

Multi-tasking

Education

Accounting or Business degree

Tools

Banno Digital Platform

Jack Henry SilverLake

Job description

Park State Bank in Minneapolis, MN is seeking a Digital Banking Specialist to support the administration, maintenance, and daily operations of the bank’s consumer digital banking platform, including the Banno platform. This role serves as a key internal resource, assisting employees and customers with digital banking needs and ensuring a seamless online and mobile experience.

You will work within the Jack Henry SilverLake environment to keep digital banking services accurate and aligned with