Digital Banking Experience Specialist

Park-State-Bank; Duluth (MN); On-site; USD 33,000 - 37,000; Full time

Job summary

Park State Bank in Duluth, MN is seeking a Digital Banking Specialist to support the administration and daily operations of the consumer digital banking platform, including Banno. You will assist employees and customers, troubleshoot issues, and ensure a seamless online and mobile experience.

Working with internal teams in the Jack Henry SilverLake environment, you will help maintain accuracy, manage access and entitlements, and support updates, integrations and onboarding to improve customer

Qualifications

• 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems.
• Familiarity with core banking systems, preferably Jack Henry SilverLake.

Responsibilities

• Serve as a subject matter resource for consumer digital banking products within the Banno platform.
• Provide support to employees and customers including login assistance and enrollment support.
• Resolve digital banking issues promptly and escalate as needed.
• Partner with Retail, Treasury Management and Operations to support digital banking adoption and education.
• Perform daily operational functions within Banno and related systems including user maintenance and reporting.
• Monitor digital banking reports and perform routine system maintenance and cleanup.
• Support testing, implementation and rollout of updates and new features.

Skills

Digital banking platforms

Jack Henry SilverLake

Customer support

Troubleshooting

Communication

Education

2- or 4-year degree in accounting/business or related

Tools

Banno Digital Platform

Job description

Park State Bank in Duluth, MN is seeking a Digital Banking Specialist to support the administration and daily operations of the consumer digital banking platform, including Banno. You will assist employees and customers, troubleshoot issues, and ensure a seamless online and mobile experience.

Working with internal teams in the Jack Henry SilverLake environment, you will help maintain accuracy, manage access and entitlements, and support updates, integrations and onboarding to improve customer