Digital Banking & Onboarding Specialist

WEOKIE Federal Credit Union; Oklahoma City (OK); Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

WEOKIE Federal Credit Union is seeking a Digital Services Specialist in Oklahoma City, OK to support digital account opening, onboarding, and ongoing digital banking services. The role emphasizes helping members with online and mobile banking, resolving issues, and improving the digital member experience.

You will collaborate with internal teams to optimize digital workflows, ensure regulatory compliance, and advance AI-enabled tools while maintaining strong member relationships and high service

Qualifications

• High school diploma or equivalent required.
• Post-secondary education in business, finance, information technology, or related field preferred.

Responsabilités

• Support digital account opening, onboarding activities, and account maintenance while ensuring a seamless member experience.
• Deepen member relationships through proactive needs discovery, financial education, and consultative service.
• Provide support for online banking, mobile banking, digital account opening, and other digital services platforms.
• Assist members and employees with digital service inquiries, troubleshooting, and resolution of issues.
• Research and resolve member concerns related to digital services, account access, authentication, system functionality, and operational requests.

Connaissances

Problem solving

Analytical thinking

Troubleshooting

Verbal communication

Written communication

MS Office

Formation

High school diploma or equivalent

Business/Finance/IT degree preferred

Description du poste

WEOKIE Federal Credit Union is seeking a Digital Services Specialist in Oklahoma City, OK to support digital account opening, onboarding, and ongoing digital banking services. The role emphasizes helping members with online and mobile banking, resolving issues, and improving the digital member experience.

You will collaborate with internal teams to optimize digital workflows, ensure regulatory compliance, and advance AI-enabled tools while maintaining strong member relationships and high service