Digital Banking Experience & Onboarding Specialist

Weokie; Oklahoma City, Northern (OK, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

WEOKIE Federal Credit Union in Oklahoma City is seeking a Digital Services Specialist to support digital account opening, onboarding, and account maintenance. You will assist members with online and mobile banking, troubleshoot issues, and provide high-quality service with compliance in mind.

The role emphasizes collaboration with internal teams to optimize digital workflows, adoption of AI-driven tools, and ongoing support of digital member experiences across platforms.

Qualifications

• Experience with digital banking platforms and online account opening systems.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication with ability to explain technical concepts clearly.

Responsibilities

• Support digital account opening processes, onboarding, and account maintenance.
• Provide online banking, mobile banking, and digital service support.
• Assist members and employees with digital service inquiries and issue resolution.
• Collaborate with cross-functional teams to optimize digital workflows and adoption.

Skills

Digital banking platforms

Customer service

Troubleshooting

Cross-functional collaboration

Education

High school diploma or equivalent

Post-secondary education in business/finance/IT preferred

Job description

WEOKIE Federal Credit Union in Oklahoma City is seeking a Digital Services Specialist to support digital account opening, onboarding, and account maintenance. You will assist members with online and mobile banking, troubleshoot issues, and provide high-quality service with compliance in mind.

The role emphasizes collaboration with internal teams to optimize digital workflows, adoption of AI-driven tools, and ongoing support of digital member experiences across platforms.