Digital Banking Experience & Implementation Specialist

P1FCU; Post Falls, Eagle, Lewiston (ID, ID, ID); On-site; USD 38,000 - 52,000; Full time

Job summary

P1FCU in Lewiston, Idaho is seeking a digitally focused professional to support the administration, testing, communication, maintenance, and ongoing improvement of the credit union’s digital banking platform and related digital services. You will assist with system administration, vendor coordination, issue tracking, release management, testing, and training activities.

You will help members and employees with digital banking questions, review vendor updates, support testing, and communicate

Qualifications

• Assist with digital banking support, system administration and troubleshooting, including issues with software, access, transactions, platform functionality, configuration settings, and member experience.
• Review digital banking vendor release notes, system updates, enhancements, and new functionality; identify impacts to members, employees, operations, training, fraud, security, or system functionality.
• Support QA and user acceptance testing for digital banking products, releases, enhancements, integrations, and configuration changes.
• Assist members and employees with the use of digital banking products and services; escalate complex concerns and suggest process improvements.
• Support the implementation of new digital banking products and platform capabilities; coordinate with cross-functional teams to ensure adoption.

Responsibilities

• Assist with digital banking support and troubleshooting across software and platform functionality.
• Coordinate vendor releases, document issues, and support implementation decisions.
• Aid in QA testing, test planning, and validation of changes before and after rollout.
• Help users with digital banking questions and ensure a smooth member experience.

Skills

Digital banking support

System administration

Troubleshooting

Vendor coordination

Testing & QA

Documentation

Release management

Cross-functional collaboration

Education

High School

Job description

P1FCU in Lewiston, Idaho is seeking a digitally focused professional to support the administration, testing, communication, maintenance, and ongoing improvement of the credit union’s digital banking platform and related digital services. You will assist with system administration, vendor coordination, issue tracking, release management, testing, and training activities.

You will help members and employees with digital banking questions, review vendor updates, support testing, and communicate