Digital Banking Enablement Lead for Deposits and Adoption

TASI Bank; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

TASI Bank is seeking a Digital Banking Officer II to support deposit growth by enabling clients to adopt digital banking and cash management solutions. This role serves as a frontline resource for digital deposit services, ensuring products are implemented correctly, function reliably, and meet client expectations.

As the bank grows toward $1 billion in assets, this position focuses on client enablement, execution, and ownership of digital deposit services, including online banking, mobile

Responsibilities

• Supporting business and consumer clients with the setup, onboarding, and ongoing use of digital banking and cash management services
• Acting as a primary point of contact for digital deposit services, including online banking, mobile banking, ACH, RDC, bill pay, positive pay, and related tools
• Partnering with Relationship Managers, Deposit Operations, and Digital Banking leadership to support commercial deposit relationships
• Helping clients understand, adopt, and effectively use digital deposit products aligned with their operational needs
• Processing, creating, and maintaining digital banking user profiles and access controls for new and existing accounts
• Troubleshooting digital banking issues and coordinating resolutions with internal teams and third-party vendors (e.g., Q2, Ensenta, iPay)
• Supporting testing, rollout, and adoption of new digital features, enhancements, and releases
• Monitoring digital activity, enrollment, and usage metrics to help identify opportunities for improvement or increased adoption
• Ensuring documentation, procedures, and configurations meet operational, regulatory, and security requirements
• Own and manage client and internal digital banking requests through the Bank’s CRM and ticketing systems, providing clear communication and timely updates through issue resolution

Job description

TASI Bank is seeking a Digital Banking Officer II to support deposit growth by enabling clients to adopt digital banking and cash management solutions. This role serves as a frontline resource for digital deposit services, ensuring products are implemented correctly, function reliably, and meet client expectations.

As the bank grows toward $1 billion in assets, this position focuses on client enablement, execution, and ownership of digital deposit services, including online banking, mobile