Digital Banking Officer II

TASI Bank; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

TASI Bank is seeking a Digital Banking Officer II to support deposit growth by enabling clients to adopt digital banking and cash management solutions. This role serves as a frontline resource for digital deposit services, ensuring products are implemented correctly, function reliably, and meet client expectations.

As the bank grows toward $1 billion in assets, this position focuses on client enablement, execution, and ownership of digital deposit services, including online banking, mobile

Responsibilities

• Supporting business and consumer clients with the setup, onboarding, and ongoing use of digital banking and cash management services
• Acting as a primary point of contact for digital deposit services, including online banking, mobile banking, ACH, RDC, bill pay, positive pay, and related tools
• Partnering with Relationship Managers, Deposit Operations, and Digital Banking leadership to support commercial deposit relationships
• Helping clients understand, adopt, and effectively use digital deposit products aligned with their operational needs
• Processing, creating, and maintaining digital banking user profiles and access controls for new and existing accounts
• Troubleshooting digital banking issues and coordinating resolutions with internal teams and third-party vendors (e.g., Q2, Ensenta, iPay)
• Supporting testing, rollout, and adoption of new digital features, enhancements, and releases
• Monitoring digital activity, enrollment, and usage metrics to help identify opportunities for improvement or increased adoption
• Ensuring documentation, procedures, and configurations meet operational, regulatory, and security requirements
• Own and manage client and internal digital banking requests through the Bank’s CRM and ticketing systems, providing clear communication and timely updates through issue resolution

Job description

The Digital Banking Officer II plays a key role in supporting deposit growth by enabling commercial and consumer clients to effectively adopt and use TASI® Bank’s digital banking and cash management solutions. This role serves as a frontline resource for digital deposit services, ensuring products are implemented correctly, function reliably, and meet client expectations.

As TASI® Bank continues its strategic growth from approximately $700 million toward $1 billion in assets, digital banking is a critical lever. Success in this role ensures that deposit relationships scale smoothly through technology that works, is secure, and is fully integrated into clients’ day‑to‑day operations.

This is not just technical support — it is client enablement, execution, and ownership.

Core Responsibilities

As a Digital Banking Officer II, you are accountable for digital deposit service delivery and adoption, including:

• Supporting business and consumer clients with the setup, onboarding, and ongoing use of digital banking and cash management services
• Acting as a primary point of contact for digital deposit services, including online banking, mobile banking, ACH, RDC, bill pay, positive pay, and related tools
• Partnering with Relationship Managers, Deposit Operations, and Digital Banking leadership to support commercial deposit relationships
• Helping clients understand, adopt, and effectively use digital deposit products aligned with their operational needs
• Processing, creating, and maintaining digital banking user profiles and access controls for new and existing accounts
• Troubleshooting digital banking issues and coordinating resolutions with internal teams and third‑party vendors (e.g., Q2, Ensenta, iPay)
• Supporting testing, rollout, and adoption of new digital features, enhancements, and releases
• Monitoring digital activity, enrollment, and usage metrics to help identify opportunities for improvement or increased adoption
• Ensuring documentation, procedures, and configurations meet operational, regulatory, and security requirements
• Own and manage client and internal digital banking requests through the Bank’s CRM and ticketing systems, providing clear communication and timely updates through issue resolution

Impact of the Role

The Digital Banking Officer II helps convert deposit relationships into fully functioning, digitally enabled partnerships. By ensuring clients can rely on TASI® Bank’s digital tools, this role supports deposit growth, client retention, and operational efficiency.

When executed well, digital banking becomes an enabler — not a bottleneck — allowing the Bank to scale deposit volumes without sacrificing service quality, security, and control.

Success Indicators

• Clients successfully onboard and adopt digital banking and cash management services
• Digital deposit products function reliably with minimal disruption or rework
• Issues are resolved efficiently and escalated appropriately