Digital Banking eCommerce Team Lead

Air Products and Chemicals, Inc.; Allentown (Lehigh County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health Insurance (day 1)

401k matching

Paid time off

Parental leave

Flexible spending accounts

Life Insurance

Legal Plan & Identity theft coverage

Employee Assistance Program

Disability accommodations

Job summary

Air Products and Chemicals, Inc. is seeking a leadership role within its APCI FCU eCommerce team to guide electronic service and card payment programs and train specialist staff.

The position reports to the Director of eCommerce and focuses on delivering secure, user-friendly digital banking solutions for members. The role requires 3+ years in electronic/digital banking with strong communication skills, and the ability to collaborate across platforms while improving processes and fraud

Qualifications

• 3 years of experience with electronic and digital banking services and card payment solutions is required.
• Excellent written and verbal communication skills; proficiency with Word and Excel.
• Ability to multi-task and work independently within the eCommerce team.

Responsibilities

• Develop and demonstrate a comprehensive understanding of APCI FCU's products and services and explain their value to members.
• Represent APCI FCU in a courteous, professional manner supporting its mission and reputation.
• Assist the Director of eCommerce in developing, deploying, and administering electronic service and card payment programs; provide back-up support.
• Provide leadership and guidance through training, coaching, and mentoring of eCommerce staff.
• Collaborate with the eCommerce team to drive cross-platform efficiencies and best practices.
• Ensure eCommerce products/services are consistently available and deliver strong user experiences.
• Communicate with third-party partners to resolve issues and hold vendors accountable.
• Stay current with fraud trends to identify, mitigate, and educate members on fraudulent activity.
• Perform other duties as assigned by senior leadership.

Skills

Electronic banking

Customer service

Communication

Multitasking

Education

High school diploma or GED

Associate Degree in business or finance

5 years financial institution experience as substitute

Job description

Air Products and Chemicals, Inc. is seeking a leadership role within its APCI FCU eCommerce team to guide electronic service and card payment programs and train specialist staff.

The position reports to the Director of eCommerce and focuses on delivering secure, user-friendly digital banking solutions for members. The role requires 3+ years in electronic/digital banking with strong communication skills, and the ability to collaborate across platforms while improving processes and fraud