Credit Union eCommerce Team Lead

Air Products and Chemicals, Inc.; Allentown (Lehigh County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health Insurance (day 1)

401k matching

Paid time off

Parental leave

Flexible spending accounts

Life Insurance

Legal Plan & Identity theft coverage

Employee Assistance Program

Disability accommodations

Job summary

Air Products and Chemicals, Inc. is seeking a leadership role within its APCI FCU eCommerce team to guide electronic service and card payment programs and train specialist staff.

The position reports to the Director of eCommerce and focuses on delivering secure, user-friendly digital banking solutions for members. The role requires 3+ years in electronic/digital banking with strong communication skills, and the ability to collaborate across platforms while improving processes and fraud

Qualifications

• 3 years of experience with electronic and digital banking services and card payment solutions is required.
• Excellent written and verbal communication skills; proficiency with Word and Excel.
• Ability to multi-task and work independently within the eCommerce team.

Responsibilities

• Develop and demonstrate a comprehensive understanding of APCI FCU's products and services and explain their value to members.
• Represent APCI FCU in a courteous, professional manner supporting its mission and reputation.
• Assist the Director of eCommerce in developing, deploying, and administering electronic service and card payment programs; provide back-up support.
• Provide leadership and guidance through training, coaching, and mentoring of eCommerce staff.
• Collaborate with the eCommerce team to drive cross-platform efficiencies and best practices.
• Ensure eCommerce products/services are consistently available and deliver strong user experiences.
• Communicate with third-party partners to resolve issues and hold vendors accountable.
• Stay current with fraud trends to identify, mitigate, and educate members on fraudulent activity.
• Perform other duties as assigned by senior leadership.

Skills

Electronic banking

Customer service

Communication

Multitasking

Education

High school diploma or GED

Associate Degree in business or finance

5 years financial institution experience as substitute

Job description

At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together - where every voice is heard and everyone knows they belong and matter - we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What's Possible

This position is accountable to provide leadership within the eCommerce team effectively serving APCI Federal Credit Union's (FCU) existing and emerging initiatives in accordance with APCI Federal Credit Union's (APCI FCU), NCUA, Air Products and Chemicals, Inc. and other relevant policies, procedures, and all regulatory requirements.

Nature and Scope

This position is a member of the APCI FCU's eCommerce team and reports to APCI FCU's Director of eCommerce. You will be a subject matter expert and provide training and assistance for APCI FCU's electronic service and card payment programs.

Responsibilities include supporting and guiding the Credit Specialist, Debit Specialist, Electronic Transfer Specialist, Digital Solutions Specialist, and eCommerce Support Specialist. You will be accountable to provide electronic and digital banking support for existing and emerging eCommerce services.

APCI FCU's Mission is to

Provide our members with innovative financial products and services for all stages of life.

Serve our members in a financially sound and competitive manner, and

Educate our members in making informed financial decisions.

What's In It for You:

• Affordable Medical, Dental and Vision Insurance (day 1 of employment)
• 401k with 100% vested company core and match
• Paid Vacation, holidays + sick time
• Paid Parental leave (Up to 8 weeks)
• Backup Child and Adult Care benefit
• Adoption assistance
• Flexible spending accounts (medical, dependent daycare)
• Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D
• Legal Plan & Identity theft coverage
• EAP (Employee Assistance Program)
• Many more supplemental benefits available

Required Skills / Abilities:

• 3 years of experience with electronic and digital banking services and card payment solutions is required.
• Strong customer (member) service skills, be a creative thinker, problem solver and have a strong attention to detail.
• Excellent written and verbal communication skills as well as proficiency with Word and Excel.
• The ability to multi-task and work independently as well as part of the eCommerce team.

Key Job Responsibilities:

• Develop and demonstrate a comprehensive understanding of APCI FCU's products and services with ability to clearly explain their value, features, and benefit to current or potential members.
• Represent APCI FCU in a courteous and professional manner which supports APCI FCU's mission, vision, and reputation.
• Assist the Director of eCommerce in the development, deployment, and administration of APCI FCU's electronic service and card payment programs. Provide back-up support for eCommerce staff.
• Provide leadership and guidance acting as a role model to all eCommerce staff through training, coaching, and mentoring.
• Collaborate with the eCommerce team and bring operating synergies across platforms that encourage process efficiencies, improvements, and use of best practices.
• Assist with ensuring APCI FCU's eCommerce products and services are continually available and deliver no less than expected user experience. Provide support for APCI FCU's growing suite of electronic/digital banking services.
• Work with third party partners to open service tickets, communicate issues to be addressed and ensure that vendors are accountable and timely in resolving concerns.
• Stay current with existing and emerging fraud trends to be able to identify and mitigate fraud on member accounts and to be able to assist and educate members who are experiencing fraudulent situations.
• Perform other duties and complete projects as assigned by the APCI FCU President/CEO, CFO, CMR, CCL or Board of Directors.

Minimum Hiring Requirements:

• A high school diploma or GED is required.
• An Associate Degree in business or finance is required or a minimum of 5 years of financial institution experience will be considered in lieu of a degree.
• 3 years of experience with electronic and digital banking services and card payment solutions is required.
• A valid driver's license and a good driving record is required.

Join Air Products, where we proudly value the skills, dedication, and leadership that Veterans bring to the table. As a Veteran-friendly organization, we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what's possible and generate a cleaner future for our customers, our communities, and the world.

We are an Equal Opportunity Employer (U.S.).You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at [e-mail]. General application status inquiries are not answered by this mailbox rather you'll receive an e‑mail directly from our Career Center and/or the Talent Acquisition Specialist.