Credit Union eCommerce Team Lead

Tishman Speyer Properties; Allentown (Lehigh County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid vacation and holidays

Parental leave

Backup child and adult care

Adoption assistance

Flexible spending accounts

Life Insurance (AD&D)

Identity theft coverage

Employee Assistance Program

Job summary

Air Products in Allentown, PA seeks an experienced eCommerce leader to provide training and support for APCI FCU’s electronic service and card payment programs. You will partner with the Director of eCommerce and guide staff across the eCommerce team to ensure reliable digital banking solutions.

The role requires 3+ years in electronic banking, strong communication, and the ability to work independently while driving process improvements within a collaborative environment.

Qualifications

• 3 years of experience with electronic and digital banking services and card payment solutions is required.
• Strong customer service and attention to detail.
• Proficient in Word and Excel.

Responsibilities

• Develop and demonstrate a comprehensive understanding of APCI FCU’s products and services with ability to clearly explain their value, features, and benefit to current or potential members.
• Represent APCI FCU in a courteous and professional manner which supports APCI FCU’s mission, vision, and reputation.
• Assist the Director of eCommerce in the development, deployment, and administration of APCI FCU’s electronic service and card payment programs.
• Provide back-up support for eCommerce staff.
• Provide leadership and guidance acting as a role model to all eCommerce staff through training, coaching, and mentoring.
• Collaborate with the eCommerce team and bring operating synergies across platforms that encourage process efficiencies, improvements, and use of best practices.
• Assist with ensuring APCI FCU’s eCommerce products and services are continually available and deliver no less than expected user experience.
• Provide support for APCI FCU’s growing suite of electronic/digital banking services.
• Work with third party partners to open service tickets, communicate issues to be addressed and ensure that vendors are accountable and timely in resolving concerns.
• Stay current with existing and emerging fraud trends to be able to identify and mitigate fraud on member accounts and to be able to assist and educate members who are experiencing fraudulent situations.
• Perform other duties and complete projects as assigned by the APCI FCU President/CEO, CFO, CMR, CCL or Board of Directors.

Skills

Electronic banking services and card

Card payment solutions

Customer service

Word and Excel proficiency

Education

Associate Degree in business or finance

High school diploma or GED

Job description

About Air Products

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities. Reimagine What’s Possible

Job Overview

This position is accountable to provide leadership within the eCommerce team effectively serving APCI Federal Credit Union’s (FCU) existing and emerging initiatives in accordance with APCI Federal Credit Union’s (APCI FCU), NCUA, Air Products and Chemicals, Inc. and other relevant policies, procedures, and all regulatory requirements. Nature and Scope: This position is a member of the APCI FCU’s eCommerce team and reports to APCI FCU’s Director of eCommerce. You will be a subject matter expert and provide training and assistance for APCI FCU’s electronic service and card payment programs. Responsibilities include supporting and guiding the Credit Specialist, Debit Specialist, Electronic Transfer Specialist, Digital Solutions Specialist, and eCommerce Support Specialist. You will be accountable to provide electronic and digital banking support for existing and emerging eCommerce services. APCI FCU’s Mission is to: Provide our members with innovative financial products and services for all stages of life. Serve our members in a financially sound and competitive manner, and Educate our members in making informed financial decisions.

What's In It for You

At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!

• Affordable Medical, Dental and Vision Insurance (day 1 of employment)
• 401k with 100% vested company core and match
• Paid Vacation, holidays + sick time
• Paid Parental leave (Up to 8 weeks)
• Backup Child and Adult Care benefit
• Adoption assistance
• Flexible spending accounts (medical, dependent daycare)
• Life Insurance (AD&D- Paid for by Air Products)
• Supplemental AD&D Legal Plan & Identity theft coverage
• EAP (Employee Assistance Program)
• Many more supplemental benefits available

Required Skills & Abilities

• 3 years of experience with electronic and digital banking services and card payment solutions is required.
• Strong customer (member) service skills, be a creative thinker, problem solver and have a strong attention to detail.
• Excellent written and verbal communication skills as well as proficiency with Word and Excel.
• The ability to multi-task and work independently as well as part of the eCommerce team.

Key Job Responsibilities

• Develop and demonstrate a comprehensive understanding of APCI FCU’s products and services with ability to clearly explain their value, features, and benefit to current or potential members.
• Represent APCI FCU in a courteous and professional manner which supports APCI FCU’s mission, vision, and reputation.
• Assist the Director of eCommerce in the development, deployment, and administration of APCI FCU’s electronic service and card payment programs.
• Provide back-up support for eCommerce staff.
• Provide leadership and guidance acting as a role model to all eCommerce staff through training, coaching, and mentoring.
• Collaborate with the eCommerce team and bring operating synergies across platforms that encourage process efficiencies, improvements, and use of best practices.
• Assist with ensuring APCI FCU’s eCommerce products and services are continually available and deliver no less than expected user experience.
• Provide support for APCI FCU’s growing suite of electronic/digital banking services.
• Work with third party partners to open service tickets, communicate issues to be addressed and ensure that vendors are accountable and timely in resolving concerns.
• Stay current with existing and emerging fraud trends to be able to identify and mitigate fraud on member accounts and to be able to assist and educate members who are experiencing fraudulent situations.
• Perform other duties and complete projects as assigned by the APCI FCU President/CEO, CFO, CMR, CCL or Board of Directors.

Minimum Hiring Requirements

• A high school diploma or GED is required.
• An Associate Degree in business or finance is required or a minimum of 5 years of financial institution experience will be considered in lieu of a degree.
• 3 years of experience with electronic and digital banking services and card payment solutions is required.
• A valid driver’s license and a good driving record is required.

#LI-Onsite #LI-CH1 #INDCOR

Veteran Friendly

Join Air Products, where we proudly value the skills, dedication, and leadership that Veterans bring to the table. As a Veteran-friendly organization, we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth. Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.

Equal Opportunity & Diversity

We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status. Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at [e-mail]. General application status inquiries are not answered by this mailbox rather you’ll receive an e‑mail directly from our Career Center and/or the Talent Acquisition Specialist.

Company Culture & Community

Employee and Applicant Rights Behind every success and innovation that has made a difference in the world, you will find a team of passionate people who helped make it possible. At Air Products, our talented people help each other and our customers thrive. To our colleagues, we are valued and respected teammates. To our customers, we are partners in creating value. To our communities, we are caring, involved neighbors and committed stewards of the environment. Air Products is in every corner of the globe. Our team has over 21,000 people in over 50 countries, and we are one of the world's leading industrial gas companies. We can offer opportunities like no other―and as we grow, so can you.