Digital Banking & Customer Experience Specialist

Unity Bank; Easton (Northampton County); On-site; USD 28,000 - 37,000; Full time

Job summary

Unity Bank seeks a customer-focused Retail Banking Associate to deliver outstanding service and cross-sell banking solutions. You will handle deposits, withdrawals, and other transactions while advising customers on products that fit their financial goals.

In this fast-paced, team-oriented environment, you will build relationships, demonstrate digital channel proficiency, and participate in community outreach. A High School diploma and 3–5 years of retail experience are preferred.

Qualifications

• High School Diploma or equivalent with at least 3–5 years of comparable Retail experience.
• Excellent communication skills, both written and verbal.
• Familiarity with bank systems, CRM, financial apps is preferred.

Responsibilities

• Identify, develop, and close sales; cross-sell products/services.
• Engage customers to assess financial needs and recommend solutions.
• Serve as digital expert to cross-sell via channels.
• Process transactions accurately and safeguard cash.
• Maintain professional and courteous service.

Skills

Customer service

Cross-selling

Communication

Sales

Education

High School Diploma

College degree preferred

Tools

Word

Excel

Outlook

CRM

Financial apps

Job description

Unity Bank seeks a customer-focused Retail Banking Associate to deliver outstanding service and cross-sell banking solutions. You will handle deposits, withdrawals, and other transactions while advising customers on products that fit their financial goals.

In this fast-paced, team-oriented environment, you will build relationships, demonstrate digital channel proficiency, and participate in community outreach. A High School diploma and 3–5 years of retail experience are preferred.