Digital Banking Concierge

SIU Credit Union; Carbondale (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance options

Dental and vision

Paid time off

Paid holidays

401(k) profit share options

Job summary

SIU Credit Union, based in Carbondale, IL, seeks an E-Branch Agent 1 to serve as the first contact for members across electronic channels. You will troubleshoot digital banking issues, guide members through mobile payments, and facilitate secure, seamless transactions from anywhere.

The role emphasizes strong communication, problem resolution, and a people-first approach in our virtual branch, with on-site support in Carbondale, IL.

Qualifications

• Minimum of two years of related experience.
• High school diploma or equivalent required.
• Proficient in PC software and office equipment.

Responsibilities

• Manage and respond to member inquiries across electronic channels.
• Resolve first-contact requests and coordinate handoffs.
• Process transactions using electronic methods and assist with card services and mobile payments.
• Educate members on policies and new banking technology.
• Identify opportunities to cross-sell aligned products and services.
• Maintain compliance with security procedures and regulations.

Skills

Written & verbal communication

Problem solving

Customer service

Multi-channel support

Team player

Education

High school diploma or equivalent

Job description

SIU Credit Union, based in Carbondale, IL, seeks an E-Branch Agent 1 to serve as the first contact for members across electronic channels. You will troubleshoot digital banking issues, guide members through mobile payments, and facilitate secure, seamless transactions from anywhere.

The role emphasizes strong communication, problem resolution, and a people-first approach in our virtual branch, with on-site support in Carbondale, IL.