Digital Banker

ambank; Le Mars (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare (medical, vision, dental)

Competitive compensation

Paid Vacation & Sick leave

Paid Holidays

401(k) with matching contribution

Apparel Reimbursement

Job summary

ambank is seeking a front-line team member for its digital branch to provide technical support to customers on banking products and services. You will work with customers and staff to train end users and promote the features and benefits of the bank’s offerings.

You will contribute to special projects, reporting, and other duties for the VP of Operations while ensuring high-quality service through phone, email, and in-person interactions in a fast-paced environment.

Qualifications

• Associate’s degree or two-year related experience and/or training
• Provide stellar customer service through effectively verbal and written communication
• Ability to multitask and work on a variety of projects and with customers throughout the day
• Self-motivated and able to work independently as well as collaboratively
• Use computer and technical skills
• Banking for financial services experience preferred

Responsibilities

• Provide technical support to customers relating to products, services and industry practices including risk mitigation best practices.
• Collaborate with customers and bank staff to ensure training and effective communication of features and benefits.
• Assist in special projects, reporting, and various duties for the VP of Operations.
• Support digital banking products and services including related deployments and system conversions.
• Assist with ancillary products and online business services such as Bill Pay, External Transfers, Mobile Deposits.
• Resolve issues for business and consumer customers via phone, email, or in person in a timely and accurate manner.

Skills

Associate Degree

Customer Service

Multitasking

Independent Work

Technical Skills

Banking Experience Preferred

Education

Associate’s degree or two-year related experience

Job description

The Opportunity

As a front-line employee of our digital branch, it is your responsibility to provide technical support to customers as it relates to products, services and industry practices: including risk mitigation best practices. Collaborate with customers and bank staff to ensure the implementation of services, training of end users, and promotion of the features and benefits of bank products and services are being effectively communicated. Assist the VP of Operations with special projects, reporting, and various other duties.

Count On To:

• Ensure remarkable customer service in our digital and remote service channels to all digital customers and communicate effectively, with proper etiquette, through all troubleshooting assisting, while going above and beyond to explain the features and benefits of the banking services
• Provide technical support to customers as it relates to products, services, and industry practices: including risk mitigation and best practices.
• Participates in projects, new product offerings, and system conversions related to supported digital banking products and services.
• Support ancillary products and usage such as, but not limited to, Bill Pay, External Transfers, Pulsate, Mobile Deposits, Mx Money, and Credit Score/Savvy Money.
• Responsible for servicing and maintaining a variety of online business services relationships including online business banking support, ACH, electronic payments etc.
• Provide resolution for issues received for business and consumer customers via phone, email, face-to-face, or other communications in a professional, timely and accurate manner and communicate service related issues to responsible officers
• Develop an intimate understanding of customer needs and building solutions to meet these needs and assist in customer development
• Sell our deposit, payment, digital and banking services and accounts to customers

Knowledge And Skills:

• Associate’s degree or two-year’s related experience and/or training; or equivalent combination of education & experience.
• Provide stellar customer service through effectively verbal and written communication to customers and coworkers.
• Ability to multitask and work on a variety of projects and with customers throughout the day
• Self-motivated and able to work independently as well as collaboratively
• Use computer and technical skills.
• Banking for financial services experience preferred

Benefits

• Healthcare (medical, vision, dental)
• Competitive Compensation
• Community Involvement Incentives
• Flexible work hours
• Paid Vacation & Sick leave
• Paid Holidays
• Paid Maternity & Parental Leave
• 401(k) with matching contribution Team Building Activities
• Apparel Reimbursement

Our Values

• Integrity
• Dedicated
• Community
• Caring
• Innovative