Digital Adoption Specialist – Enable Dealer Growth

Caterpillar Inc.; Kentucky; On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Paid time off plan

Relocation assistance

Tuition Reimbursement

Job summary

Caterpillar Inc. is seeking a Digital Adoption Representative to empower its dealer network with leading digital tools and services. You’ll drive adoption of new platforms, enhance customer satisfaction, and help grow business through data-driven initiatives.

In this role you’ll collaborate with multiple stakeholders, prioritize projects, and influence partner decisions. This position requires travel and relocation as needed to support dealers.

Qualifications

• Customer-focused mindset with ability to translate needs into solutions.
• Strong consulting skills to guide clients through technical or business processes.
• Clear decision making and prioritization in dynamic environments.
• Excellent written and verbal communication across stakeholders.
• Proven ability to manage relationships with clients, vendors, and peers.

Responsibilities

• Govern dealer execution of digital initiatives to drive adoption and growth.
• Support revenue growth by expanding connected assets and e-commerce adoption.
• Advise dealers on project prioritization and resource allocation.
• Lead process improvements in data management, deployment, and adoption.
• Develop and implement internal/external adoption and communication plans.
• Support two Southern US dealers with digital initiatives.

Skills

Customer Focus

Consulting

Decision Making

Effective Communications

Relationship Management

Tools

VisionLink

Cat Central

Parts.Cat.Com (PCC)

SIS

Excel

PowerPoint

Salesforce

ERP

Job description

Caterpillar Inc. is seeking a Digital Adoption Representative to empower its dealer network with leading digital tools and services. You’ll drive adoption of new platforms, enhance customer satisfaction, and help grow business through data-driven initiatives.

In this role you’ll collaborate with multiple stakeholders, prioritize projects, and influence partner decisions. This position requires travel and relocation as needed to support dealers.