Digital Account Manager I # 26-27894

US Tech Solutions, Inc.; Mettawa (IL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

US Tech Solutions, Inc. is seeking a Digital Account Manager I to serve as the liaison between the Client’s Ad Agency and assigned accounts. You will manage day-to-day relationships, collaborate with cross-functional teams, and lead the production of digital assets and strategic planning to meet business objectives.

The role requires 8–12 years of ad agency account management experience and a Bachelor's degree. The position is hybrid (Remote Mon, Fri; Onsite Tue–Thu) within a 12-month contract.

Qualifications

• Bachelor's degree required.
• 8–12 years of ad agency account management experience required.

Responsibilities

• Liaise between Client’s Ad Agency and assigned accounts.
• Manage day-to-day relationships across the Agency and cross-functional teams.
• Lead the production of digital assets and strategic planning for teams.
• Ensure project milestones, budgets, and timelines are met.

Education

Bachelor's degree

Job description

Duration: 12 months Contract

Job Description:

Primary Functions / Primary Goals / Objectives:

• The Digital Account Manager I serves as the liaison between the Client’s Ad Agency and their assigned accounts.
• They are responsible for managing the day-to-day relationships across the Agency, working in partnership with cross-functional teams, account leadership, creative staff and external resources/suppliers.
• The position leads the production of digital assets, as well as strategic planning for cross-functional teams to meet their business objectives.

Knowledge/ Skills:

• In-depth understanding of digital tactical development with the ability to provide guidance to cross-functional teams for how best to implement digital projects including, but not limited to, interactive visual aids, emails, banner ads, websites, mobile applications, portals, etc.
• Functional knowledge of Digital marketing platforms.
• Recommend digital tactics that align with the strategy and goals of the brand.
• Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, content creation/development, necessary approvals, production, and archiving.
• Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to.
• In-depth understanding of how to gather and document digital project requirements, working cohesively with Agency team members to ensure best‑in‑class execution.
• Collaborate effectively in a matrixed environment with assigned accounts, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL).
• Maintain knowledge of Client’s guidelines including, but not limited to, branding, promotional material development, material review process, and corporate compliance.
• Demonstrate critical creative thinking and problem‑solving skills.
• Display clear and concise written and verbal communication skills.
• Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload.
• Lead, or assist in, the development of annual scope documents and annual forecasting.
• Demonstrate leadership in conflict resolution to facilitate effective outcomes.

Project/Process Management:

• Assist with “A” level projects and manage “B” and “C” level projects within assigned business group.
• Attend client meetings, serving as a key point of contact to ensure key information is quickly communicated to all stakeholders involved.
• Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
• Act as the digital lead for assigned business group.
• Manage or assist in the creation of project estimates and timelines.
• Assist with billing and ensure billing is completed on schedule.
• Track time daily.
• Possess ability to work in a high-volume, rapidly paced environment.

Accountability/Scope:

• Reports onsite to Client’s Ad Agency Associate Director, Digital Account Group.
• Partners with creative team and project manager on project initiatives.
• Adherence to all company‑wide financial policies.

Qualifications:

• Bachelor’s degree required.
• 8 to 12 years of ad agency account management experience required.
• Pharmaceutical industry and/or digital experience a plus.
• Excellent communications skills: verbal, presentation, written.
• High energy, positive, organized individual who is comfortable in a high-visibility role.
• Ability to manage high volume project scope in a fast-paced creative environment.
• Great collaborator with ability to focus on the small details.

HYBRID role – Remote (Mon, Fri); Onsite (Tues, Wed, Thurs) – Weekly

1. About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

2. Equal Employment Opportunity (EEO) Statement:

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

3. AI Statement:

By applying, you acknowledge that AI-assisted tools may be used during hiring.

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