Digital Access & Subscriptions Platform Lead

Christian Science; Boston, Northern (MA, KY); Hybrid; USD 101,000 - 131,000; Full time

Job summary

Christian Science is seeking a Digital Access and Subscription Platforms Manager in Boston to oversee end-to-end delivery of subscription features for digital and print products. You will coordinate with CSPS, OPA, and external vendors to optimize OMS configurations, entitlements, and customer access across channels.

You will drive KPI tracking, user research, and platform improvements while collaborating with product managers, OCIO, and UX teams to ensure a seamless subscriber journey and

Qualifications

• Bachelor’s degree or equivalent experience; product and systems operations or customer experience a plus.
• 5-8 years of experience in product operations, product management, or platform operations, ideally in digital and print publishing, media, subscription services, or digital content platforms.
• Experience managing vendor relationships, particularly with fulfillment, order management, or commerce platforms.
• Strong ability to align cross-functional stakeholders without direct authority.
• Publishing industry expertise is strongly preferred.
• Data-driven mindset with solid analytical skills and familiarity with quantitative and qualitative user research methods.
• Excellent communication, stakeholder support, and advisory skills — translate between technical, operational, and publishing domain needs.
• Experience owning vendor contracts and driving operational outcomes through external partners.

Responsibilities

• Develop and maintain a platform roadmap for order pages, account management, subscription systems, OMS configurations, enhancements, and SSO optimization.
• Document requirements and user stories for order flows, cross-product entitlement models, account management experiences, bundles, trials, and access rights.
• Partner with Product Managers, external Fulfillment vendors, and OCIO to set up products, offers, bundles, trials, pricing, and entitlements in the OMS.
• Ensure consistent, high-quality customer experiences across all channels, account types, and product lines while resolving integration issues and prioritizing bugs.
• Track and report on KPIs (SSO adoption, login error rates, subscription conversion, retention/churn, account feature engagement, customer satisfaction).
• Conduct user research, run experiments, A/B tests, and analyses to continuously improve the customer experience.

Skills

Vendor management

Cross-functional collaboration

Data-driven decision making

Publishing industry knowledge

Stakeholder management

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Jira

Salesforce Service Cloud

Salesforce Marketing Cloud

CDS Fulfillment systems

Google Docs

Job description

Christian Science is seeking a Digital Access and Subscription Platforms Manager in Boston to oversee end-to-end delivery of subscription features for digital and print products. You will coordinate with CSPS, OPA, and external vendors to optimize OMS configurations, entitlements, and customer access across channels.

You will drive KPI tracking, user research, and platform improvements while collaborating with product managers, OCIO, and UX teams to ensure a seamless subscriber journey and