Digital Access Specialist - Hybrid, Bilingual

Mass General Brigham; Boston (MA); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Secure remote work environment

Job summary

Mass General Brigham Digital is seeking a Digital Access Coordinator to support patients in adopting digital health tools and navigating virtual visits. The role focuses on enrolling patients to Epic’s MyChart, training on tablets and health data tools, and coordinating support across bilingual teams.

The position requires 2–3 years of customer service in a healthcare setting, strong tech comfort, and flexibility to work in a hybrid model in the greater Boston area.

Qualifications

• Bilingual/Multilingual in English and Spanish required.
• 2-3 years customer service experience required.
• Healthcare experience preferred.
• Comfortability with technology and technology terminology.
• Familiarity with Virtual Healthcare delivery and concepts a plus.
• Flexibility in work location, mostly focused in greater Boston.

Responsibilities

• Contact patients identified via telephone or in clinical setting to assist in enrollment to Epic’s MyChart (Patient Gateway).
• Train patients in digital health tools including but not limited to tablets, Patient Gateway, blood pressure cuffs, other patient generated health data tools
• Facilitate the dissemination and retrieval of patient tablets and patient generated health data tools
• Assist in preparing patients for their virtual visits. This may include orienting patients with Zoom, or other virtual visit technologies
• First level support for Patient Gateway, Tablet, or other digital tools
• Work closely with bilingual help desk colleagues to warmly hand off and / or receive patient inquiries
• Work closely with programs Digital is partnering with across the Enterprise to deliver on shared goals and strategies
• Creation of program documentation (ie staff training or patient facing materials)
• Assist in ongoing development of program. This includes ongoing surveillance and improvement of initiatives.
• Provide updates or other relevant information to designated physician office / facility staff
• Requires two days at Southern Jamaica Plain Community Health Center and two days at Brigham and Women’s Phyllis Jen Center for Primary Care
• Other duties and responsibilities as assigned

Skills

Bilingual English/Spanish

Customer service

Technology proficiency

Healthcare tech familiarity

Team coordination

Tools

Microsoft Office

Job description

Mass General Brigham Digital is seeking a Digital Access Coordinator to support patients in adopting digital health tools and navigating virtual visits. The role focuses on enrolling patients to Epic’s MyChart, training on tablets and health data tools, and coordinating support across bilingual teams.

The position requires 2–3 years of customer service in a healthcare setting, strong tech comfort, and flexibility to work in a hybrid model in the greater Boston area.