Bilingual Digital Health Navigator

Mass General Brigham (Enterprise Services); Boston (MA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Patient Digital Health Support specialist to enroll patients in MyChart, train on digital health tools, and provide first‑level support for Patient Gateway and tablets. This role blends clinical interaction with technology in a hybrid Boston schedule.

Ideal candidates are bilingual in English and Spanish, with 2–3 years of customer service experience and comfort with healthcare technology.

Qualifications

• Fluent English and Spanish required.
• 2-3 years customer service experience.
• Healthcare experience preferred.
• Comfortable with technology and terminology.
• Familiarity with virtual healthcare delivery.
• Willing to work hybrid in greater Boston.

Responsibilities

• Contact patients via telephone or in clinical settings to assist enrollment to Epic's MyChart (Patient Gateway).
• Train patients in digital health tools including tablets, Patient Gateway, blood pressure cuffs, and other patient data tools.
• Facilitate dissemination and retrieval of patient tablets and patient generated health data tools.
• Assist in preparing patients for virtual visits, including orientation to Zoom and other technologies.
• Provide first level support for Patient Gateway, Tablet, or other digital tools.
• Work with bilingual help desk colleagues to hand off or receive patient inquiries.
• Collaborate with Digital programs across the Enterprise to achieve shared goals and strategies.
• Create program documentation (staff training or patient-facing materials).
• Assist in ongoing development of the program, including surveillance and improvement efforts.
• Provide updates to physician offices and facility staff as needed.
• Commit to two days at Southern Jamaica Plain Community Health Center and two days at Brigham and Women's Phyllis Jen Center for Primary Care.
• Other duties as assigned.

Skills

Bilingual Eng/Spa

Customer service

Healthcare experience

Tech-savvy

Virtual care

Job description

Mass General Brigham is seeking a Patient Digital Health Support specialist to enroll patients in MyChart, train on digital health tools, and provide first‑level support for Patient Gateway and tablets. This role blends clinical interaction with technology in a hybrid Boston schedule.

Ideal candidates are bilingual in English and Spanish, with 2–3 years of customer service experience and comfort with healthcare technology.