Diet Clerk Associate - Patient Diet & Meal Support

Lexington Health; Columbia (SC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Day-one medical insurance

403(b) retirement match

Tuition reimbursement

Disability coverage (short/long-term)

Employee life insurance

Student loan forgiveness

Job summary

Lexington Health is seeking a Nutrition Services team member to guide patients on diet modifications, explain order processes, and support accurate meal selections. You will liaise with patient care staff to ensure current diet information is correct and patient needs are met.

You will interact with patients across ages, support the room service call center, and help communicate food production needs. A high level of customer service and familiarity with therapeutic diets are essential.

Qualifications

• Minimum Education: High School Diploma or Equivalent.
• Minimum Years of Experience: 1 year of past customer service experience.
• Knowledge of and experience with the administration of modified diets and why they are used; able to educate patients on diet selections.
• Knowledge of Cbord and/or Epic systems; Medical Terminology training.
• Excellent oral and written communication skills including conflict resolution.
• Superior customer service skills for telephone-based service.
• Demonstrates basic mathematical competency for measurements; proficient with Windows-based applications.

Responsibilities

• Interact directly with patients of all ages including infant to geriatric.
• Manage Room Service Call Center processes and explain ordering guidelines to callers.
• Communicate production needs for patient meals to Nutrition Services staff.
• Maintain a professional image and strong customer relations with patients, visitors, physicians, and coworkers.
• Conform to Service Excellence policies and respond to patient requests.

Skills

Customer service

Communication

Medical terminology

Mathematical competency

Windows applications

Education

High School Diploma

Tools

Cerner/EPIC systems

Job description

Lexington Health is seeking a Nutrition Services team member to guide patients on diet modifications, explain order processes, and support accurate meal selections. You will liaise with patient care staff to ensure current diet information is correct and patient needs are met.

You will interact with patients across ages, support the room service call center, and help communicate food production needs. A high level of customer service and familiarity with therapeutic diets are essential.