Diet Clerk Associate

Lexington Medical Center; West Columbia (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Day One benefits

FSAs (Health care and dependent care)

403(b) match from day one

Employer paid life insurance

Disability coverage (short-term/long- 

Job summary

Lexington Health in West Columbia, SC, seeks a Nutrition Services team member who communicates knowledgeably about modified diet guidelines, helps patients choose appropriate meals, and serves as a liaison between patients and the Nutrition Services Department to ensure accurate diet information.

The role involves collaborating with patient care staff, ensuring correct meal selections, and maintaining a professional, compassionate patient experience across all ages.

Qualifications

• Minimum one year of past customer service experience.
• Knowledge of and experience with administration of modified diets.
• Strong oral and written communication skills; ability to resolve conflicts.

Responsibilities

• Direct interaction with patients of all ages in Room Service Call Center.
• Explain ordering processes, diet guidelines and restrictions to callers.
• Communicate production needs for patient meals to Nutrition Services staff.
• Maintain professional image and strong customer relations with patients and staff.
• Assist with ensuring accurate and appropriate patient diet information.

Skills

Customer service

Communication skills

Diet modification knowledge

Medical terminology

Computer literacy

Education

High School Diploma or Equivalent

Tools

Cbord/Epic systems

Job description

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Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bedteachinghospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcareand was first in the state to achieve Magnet with Distinctionstatus for excellence in nursing care. Consistently ranked as bestin the Columbia Metroarea by U.S. News & World Report, Lexington Healthdelivers more than 4,000babies each year, performs more than 34,000surgeries annually and isthe region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center.Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

This Nutrition Services team member communicates knowledgably to patients on modified diet guidelines, which includes reasons why a patient may be on a diet order, foods allowed and not allowed for each diet, and assisting the patient with making accurate and acceptable food selections. Serves as a departmental liaison between patients and the Nutrition Services Department to ensure individualized and appropriate patient and guest meal selections. They are tasked with communicating and partnering both effectively and efficiently with patient care staff pertaining to the accuracy of current patient diet information.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 1 Year of past customer service experience.
Substitutable Education & Experience: None.
Required Certifications/Licensure: None.
Required Training: Knowledge of and experience with the administration of modified diets and why they are used (Or, after in-house training, must be able to demonstrate proficient knowledge of therapeutic diets in order to educate and guide patients through the meal selection process);
Knowledge of Cbord and/or Epic systems;
Medical Terminology training and/or experience;
Exhibit excellent oral and written communication skills, to include conflict resolution;
Must have superior customer service skills to allow for effective communication and service via the telephone;
Demonstrates basic mathematical competency to determine measurements, etc.;
Proficient Computer skills (Must have mid to proficient level in navigating through Windows-based applications);
Demonstrates good problem solving and good judgment.

Essential Functions

• Will have direct interaction with infant, child, adolescent, adult, and geriatric patients.
• Manages Room Service Call Center in a professional manner, to include competently and professionally explaining to the caller the ordering process, guidelines for ordering, and explaining patient diet restrictions if applicable.
• Communicates food production needs for patients to Nutrition Services production staff.
• Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians, and coworkers.

Duties & Responsibilities

• Shows courtesy, compassion and respect. Conforms to Service Excellence Policy and Service Expectations.
• Demonstrates appropriate communication of information to all ages and responds to all customers/patient requests and needs, i.e., hard of hearing, etc.
• Able to work independently and adhere to deadline driven daily schedule.
• Demonstrates organizational skills and can complete work independently using established deadlines.
• Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.