Diet Clerk Associate

Lexington Health; Columbia (SC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Day-one medical insurance

403(b) retirement match

Tuition reimbursement

Disability coverage (short/long-term)

Employee life insurance

Student loan forgiveness

Job summary

Lexington Health is seeking a Nutrition Services team member to guide patients on diet modifications, explain order processes, and support accurate meal selections. You will liaise with patient care staff to ensure current diet information is correct and patient needs are met.

You will interact with patients across ages, support the room service call center, and help communicate food production needs. A high level of customer service and familiarity with therapeutic diets are essential.

Qualifications

• Minimum Education: High School Diploma or Equivalent.
• Minimum Years of Experience: 1 year of past customer service experience.
• Knowledge of and experience with the administration of modified diets and why they are used; able to educate patients on diet selections.
• Knowledge of Cbord and/or Epic systems; Medical Terminology training.
• Excellent oral and written communication skills including conflict resolution.
• Superior customer service skills for telephone-based service.
• Demonstrates basic mathematical competency for measurements; proficient with Windows-based applications.

Responsibilities

• Interact directly with patients of all ages including infant to geriatric.
• Manage Room Service Call Center processes and explain ordering guidelines to callers.
• Communicate production needs for patient meals to Nutrition Services staff.
• Maintain a professional image and strong customer relations with patients, visitors, physicians, and coworkers.
• Conform to Service Excellence policies and respond to patient requests.

Skills

Customer service

Communication

Medical terminology

Mathematical competency

Windows applications

Education

High School Diploma

Tools

Cerner/EPIC systems

Job description

Patient Meals

PRN

Any

variable hrs including weekend

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

This Nutrition Services team member communicates knowledgably to patients on modified diet guidelines, which includes reasons why a patient may be on a diet order, foods allowed and not allowed for each diet, and assisting the patient with making accurate and acceptable food selections. Serves as a departmental liaison between patients and the Nutrition Services Department to ensure individualized and appropriate patient and guest meal selections. They are tasked with communicating and partnering both effectively and efficiently with patient care staff pertaining to the accuracy of current patient diet information.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Years of Experience: 1 Year of past customer service experience.

Substitutable Education & Experience: None.

Required Certifications/Licensure: None.

Required Training: Knowledge of and experience with the administration of modified diets and why they are used (Or, after in-house training, must be able to demonstrate proficient knowledge of therapeutic diets in order to educate and guide patients through the meal selection process);

Knowledge of Cbord and/or Epic systems;

Medical Terminology training and/or experience;

Exhibit excellent oral and written communication skills, to include conflict resolution;

Must have superior customer service skills to allow for effective communication and service via the telephone;

Demonstrates basic mathematical competency to determine measurements, etc.;

Proficient Computer skills (Must have mid to proficient level in navigating through Windows-based applications);

Demonstrates good problem solving and good judgment.

Essential Functions

• Will have direct interaction with infant, child, adolescent, adult, and geriatric patients.
• Manages Room Service Call Center in a professional manner, to include competently and professionally explaining to the caller the ordering process, guidelines for ordering, and explaining patient diet restrictions if applicable.
• Communicates food production needs for patients to Nutrition Services production staff.
• Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians, and coworkers.

Duties & Responsibilities

• Shows courtesy, compassion and respect. Conforms to Service Excellence Policy and Service Expectations.
• Demonstrates appropriate communication of information to all ages and responds to all customers/patient requests and needs, i.e., hard of hearing, etc.
• Able to work independently and adhere to deadline driven daily schedule.
• Demonstrates organizational skills and can complete work independently using established deadlines.
• Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer

It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Nearest Major Market

Columbia

Nearest Secondary Market

South Carolina