Diesel Field Service Coordinator

Interstate Companies, Inc.; Omaha (NE); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive wages

Uniforms supplied by Interstate

Tuition assistance

Health, dental and vision coverage

Paid Time Off (PTO)

Holidays and floating holidays

401(K) with company match

Disability coverage

Life Insurance

Employee Discounts

Job summary

Interstate Power Systems in Omaha seeks a Field Service Coordinator to manage and coordinate field service operations for heavy-duty diesel trucks, equipment, and generators. You will be the liaison between customers, technicians, and internal teams to ensure timely, high-quality service delivery. The role emphasizes organization, technical knowledge, and customer focus. The position requires strong communication and coordination across teams.

Qualifications

• 2+ years in service coordination, dispatch, or customer service in heavy-duty diesel/truck/equipment sectors.
• Knowledge of diesel engines, generators, hydraulics, and electrical systems is a plus.
• Strong organizational and multitasking abilities with excellent communication skills.

Responsibilities

• Schedule field service appointments, preventive maintenance, and repairs.
• Act as primary client contact for status updates and inquiries.
• Dispatch technicians, provide work orders, and ensure parts/tools are available.
• Create, track, and close work orders in the service management system.
• Coordinate with parts for inventory availability and for repairs.
• Generate and analyze service reports to monitor performance and customer satisfaction.
• Ensure compliance with safety regulations and company policies.
• Provide remote technical guidance to technicians and coordinate with engineering for complex issues.
• Assist with billing to ensure accurate invoicing for labor, parts, and travel.

Skills

Organizational skills

Communication skills

ERP/CRM proficiency

Microsoft Office

Problem solving

Tools

ERP systems

CRM tools

MS Office

Job description

Interstate Power Systems in Omaha seeks a Field Service Coordinator to manage and coordinate field service operations for heavy-duty diesel trucks, equipment, and generators. You will be the liaison between customers, technicians, and internal teams to ensure timely, high-quality service delivery. The role emphasizes organization, technical knowledge, and customer focus. The position requires strong communication and coordination across teams.