Field Service Coordinator

Interstate Companies Inc; United States; On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Uniforms supplied by Interstate

Tuition assistance

Health coverage starts day one

PTO from day one

Holidays and floating holidays

401K with company match

Disability insurance

Life insurance

Virtual health care paid by Interstate

PPE reimbursement

Pet insurance

Employee discounts

Employee Assistance Program (EAP)

Job summary

Interstate Power Systems is seeking a Field Service Coordinator to manage service scheduling, dispatch field technicians, and liaise with customers from our Omaha, Nebraska service center. The role emphasizes coordinating repairs, preventive maintenance, and parts availability with a focus on safety and efficiency.

The position requires a minimum of 2 years in service coordination or related fields, strong communication skills, and proficiency with ERP/CRM tools and MS Office.

Qualifications

• 2 years of experience in a service coordination, dispatching, or customer service role in heavy equipment or diesel industries.
• Ability to read and interpret service manuals and schematics is a plus.

Responsibilities

• Schedule field service appointments and prioritize preventive maintenance and emergencies.
• Serve as the primary client contact, providing updates and addressing inquiries.
• Dispatch technicians and provide them with work orders and required parts/tools.
• Create, track, and close work orders in the service management system with accurate documentation.
• Coordinate with parts to ensure availability of components for repairs.
• Generate service reports to monitor performance and customer satisfaction.
• Ensure field activities comply with safety standards and regulations.
• Provide remote troubleshooting support and coordinate with engineering for complex repairs.
• Assist with billing by coordinating with accounting for labor, parts, and travel costs.

Skills

Organizational skills

Communication skills

Customer service

Problem solving

ERP/CRM proficiency

MS Office

Tools

ERP software

CRM tools

MS Office Suite

Job description

Job Title Field Service Coordinator Location Omaha Nebraska Company Interstate Power Systems

Key Responsibilities

• Service Scheduling Coordinate and schedule field service appointments preventive maintenance and emergency repairs for customers ensuring optimal use of technician time and resources
• Customer Communication Act as the primary point of contact for clients providing updates on service status addressing inquiries and resolving scheduling or service related issues
• Technician Support Dispatch field technicians to job sites provide them with detailed work orders and ensure they have the necessary parts tools and information to complete repairs or maintenance
• Work Order Management Create track and close work orders in the companys service management system ensuring accurate documentation of services performed parts used and time spent
• Parts Coordination Collaborate with the parts department to order and track inventory ensuring availability of components for scheduled and emergency repairs
• Service Reporting Generate and analyze service reports to monitor technician performance customer satisfaction and service efficiency
• Compliance & Safety Ensure all field service activities adhere to industry regulations safety standards and company policies
• Troubleshooting Support Assist technicians remotely by providing technical guidance or coordinating with engineering teams for complex repairs on diesel engines generators or heavy equipment
• Billing Coordination Work with the accounting team to ensure accurate invoicing for completed services including labor parts and travel costs

Qualifications

• Experience 2 years of experience in a service coordination dispatching or customer service role ideally within the heavy duty diesel truck equipment or generator industryTechnical Knowledge Familiarity with heavy duty diesel engines generators hydraulics and electrical systems
• Ability to read and interpret service manuals and schematics is a plus
• SkillsStrong organizational and multitasking abilitiesExcellent verbal and written communication skillsProficiency in service management software eg ERP systems CRM tools and Microsoft Office Suite
• Problem solving skills and a customer focused mindset

Employee Benefits

• Competitive Wages Be paid your worth
• Uniforms fully supplied by Interstate
• Tuition assistance for educational and ongoing career growth
• Health dental and vision coverage begins on the first day of the following month
• Paid Time Off PTO starts accruing day one of your full time employment
• Holidays 6 Holidays and 2 Floating Holidays per year
• 401K with company matching
• Long Term Disability Supplied
• Short Term Disability Supplied
• Life Insurance Supplied
• Healthiest You Virtual Health Care paid by Interstate
• PPE Reimbursement Safety Glasses and Safety Boot Reimbursement
• Pet Insurance We care about our furry friends
• Employee Discounts available on products and services
• Paid Employee Assistance Program Free 247 Access to a guidance consultant regarding life challenges you or family member may face
• Paid Health and Well being screening for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice

Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration Military Friendly Hiring CDRXP