Field Service Coordinator

Interstate PowerSystems; Omaha (NE); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Uniforms supplied

Tuition assistance

Health, dental and vision coverage

Paid Time Off

Holidays and floating holidays

401(K) with company matching

Long Term Disability

Short Term Disability

Life Insurance

Healthiest You

PPE Reimbursement

Pet Insurance

Employee Discounts

Employee Assistance Program - EAP

Well-being screening

Job summary

Interstate Power Systems in Omaha, Nebraska is seeking a Field Service Coordinator to manage service scheduling, dispatching, and customer communications for our diesel engine, generator, and heavy equipment services.

You will coordinate technicians, work orders, parts, and service reporting while ensuring safety, compliance, and accurate invoicing, in a fast-paced, customer-focused environment that values reliability and teamwork.

Qualifications

• 2+ years of experience in a service coordination, dispatching, or customer service role.
• Knowledge of heavy-duty diesel engines, generators, hydraulics, and electrical systems.
• Ability to read and interpret service manuals and schematics is a plus.

Responsibilities

• Coordinate and schedule field service appointments and preventive maintenance.
• Serve as primary client contact, providing updates and resolving inquiries.
• Dispatch technicians with detailed work orders and parts guidance.
• Create, track, and close work orders with proper documentation.
• Coordinate with parts to ensure availability of components.
• Generate service reports to monitor performance and customer satisfaction.
• Ensure adherence to regulations and safety standards.
• Provide remote troubleshooting support for repairs.
• Coordinate billing with the accounting team.

Skills

Organizational skills

Multitasking

Communication skills

Customer focus

Problem solving

Tools

ERP systems

CRM tools

Microsoft Office

Job description

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Job Title: Field Service Coordinator
Location: Omaha Nebraska
Company: Interstate Power Systems

Key Responsibilities:

• Service Scheduling: Coordinate and schedule field service appointments, preventive maintenance, and emergency repairs for customers, ensuring optimal use of technician time and resources.
• Customer Communication: Act as the primary point of contact for clients, providing updates on service status, addressing inquiries, and resolving scheduling or service-related issues.
• Technician Support: Dispatch field technicians to job sites, provide them with detailed work orders, and ensure they have the necessary parts, tools, and information to complete repairs or maintenance.
• Work Order Management: Create, track, and close work orders in the company’s service management system, ensuring accurate documentation of services performed, parts used, and time spent.
• Parts Coordination: Collaborate with the parts department to order and track inventory, ensuring availability of components for scheduled and emergency repairs.
• Service Reporting: Generate and analyze service reports to monitor technician performance, customer satisfaction, and service efficiency; elevate issues as needed.
• Compliance & Safety: Ensure all field service activities adhere to industry regulations, safety standards, and company policies.
• Troubleshooting Support: Assist technicians remotely by providing technical guidance or coordinating with engineering teams for complex repairs on diesel engines, generators, or heavy equipment.
• Billing Coordination: Work with the accounting team to ensure accurate invoicing for completed services, including labor, parts, and travel costs.

Qualifications:

• Experience: 2+ years of experience in a service coordination, dispatching, or customer service role, ideally within the heavy-duty diesel truck, equipment, or generator industry.
• Technical Knowledge: Familiarity with heavy-duty diesel engines, generators, hydraulics, and electrical systems; ability to read and interpret service manuals and schematics is a plus.
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in service management software (e.g., ERP systems, CRM tools) and Microsoft Office Suite.
  • Problem-solving skills and a customer-focused mindset.

Employee Benefits:

• Uniforms - fully supplied by Interstate!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.