Diesel Engine Tech Support Specialist

Hot Shot Secret; Gilead Township (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Hot Shot Secret is seeking a full-time Customer Support Engineer in Mount Gilead, OH to provide expert guidance on diesel engines, lubricants, and maintenance solutions. You will diagnose customer concerns, recommend products, and collaborate with R&D, Marketing, and Sales to address questions while ensuring outstanding service.

You will respond via phone, email, live chat, or social media, delivering technical recommendations and education on product usage and maintenance intervals.

Qualifications

• Strong knowledge of diesel engines, fuel systems, and lubricants.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and active listening skills.
• Familiarity with CRM and order entry systems.

Responsibilities

• Respond to customer inquiries via phone, email, live-chat, and social media regarding product applications and troubleshooting.
• Provide technical recommendations for diesel engine oils, fuel additives, lubricants, and maintenance products.
• Assist customers in diagnosing diesel engine issues such as fuel system problems and emissions challenges.
• Educate customers on proper product usage and maintenance intervals.
• Support dealers, distributors, and sales reps with technical information and training.
• Resolve customer concerns professionally while delivering exceptional experience.
• Collaborate with R&D, Marketing, and Sales to address feedback and product questions.
• Stay current on diesel engine technologies and Lubrication Specialties offerings.
• Participate in product testing, training events, and customer education initiatives.
• Document customer interactions and maintain records in CRM systems.
• Other duties as assigned.

Skills

Diesel engine knowledge

Troubleshooting skills

Customer communication

CRM experience

Data entry tools

Order entry systems

Education

High School Diploma or equivalent

Tools

CRM systems

Data entry tools

Order entry systems

Job description

Hot Shot Secret is seeking a full-time Customer Support Engineer in Mount Gilead, OH to provide expert guidance on diesel engines, lubricants, and maintenance solutions. You will diagnose customer concerns, recommend products, and collaborate with R&D, Marketing, and Sales to address questions while ensuring outstanding service.

You will respond via phone, email, live chat, or social media, delivering technical recommendations and education on product usage and maintenance intervals.