Diaper Program & Client Engagement Coordinator

Second Day; Washington, Northern (District of Columbia, KY); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Bread for the City in Washington, DC seeks a Diaper & Client Engagement Coordinator. This full-time clerical role ensures emergency diapers and baby pantry items are readily available while serving as the first point of contact for clients, with 90% of work based at the Southeast center.

You will oversee the Diaper Program, coordinate logistics, manage records in eCW and Salesforce, develop community partnerships, greet visitors, and support administrative duties.

Qualifications

• College degree in human services is preferred, but not required.
• Multitask effectively in a fast-paced office setting.
• Demonstrate a commitment to serving and empowering low-income communities.
• Exhibit strong organizational skills and a dependable work ethic.
• Familiarity with the DC Diaper Bank is highly preferred.
• Communicate effectively and empathetically with diverse clients and staff.

Responsibilities

• Open the center at 8:30 am and greet visitors warmly.
• Triage client inquiries using knowledge of local resources.
• Coordinate Diaper Program operations, inventory, and referrals.
• Maintain records in eCW and Salesforce with timely reporting.
• Develop partnerships to promote diaper drives and awareness.
• Support administrative duties and mail distribution.
• Attend community events to recruit volunteers and promote services.

Skills

Multitask

Customer service

Communication

Organizational skills

Trauma-Informed Care

Self-starter

Team player

Community outreach

Empathy

Education

Bachelor's degree in human services

Tools

Microsoft Office

Google Workspace

Job description

Bread for the City in Washington, DC seeks a Diaper & Client Engagement Coordinator. This full-time clerical role ensures emergency diapers and baby pantry items are readily available while serving as the first point of contact for clients, with 90% of work based at the Southeast center.

You will oversee the Diaper Program, coordinate logistics, manage records in eCW and Salesforce, develop community partnerships, greet visitors, and support administrative duties.