Dialysis Outreach & Referral Coordinator

Panoramic Health; Brandon (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Florida Kidney Physicians (FKP) – Brandon Surgery Center is seeking a Dialysis Outreach Coordinator to serve as the primary liaison between our vascular access surgery center and dialysis clinics throughout the Greater Tampa area.

This hybrid role combines relationship management and community outreach with front office coordination, ideal for someone with dialysis experience who aims to improve patient outcomes.

Qualifications

• Minimum of 2 years of dialysis experience required.
• Clinical dialysis experience preferred (Dialysis Technician, Patient Care Technician, Medical Assistant, Licensed Practical Nurse, or similar).
• Strong interpersonal, communication, and customer service skills.

Responsibilities

• 75% Outreach & Relationship Management: Develop and maintain relationships with dialysis clinics, nephrology offices, and healthcare partners in the Greater Tampa market.
• Conduct regular in-person visits to dialysis clinics to educate staff on FKP's vascular access services.
• Serve as a trusted clinical resource regarding vascular access preservation and timely intervention.
• Promote awareness of early identification and treatment of failing AV fistulas and grafts.
• Collaborate with dialysis teams to facilitate timely referrals for patients with access issues.
• Build referral partnerships through exceptional customer service and consistent communication.
• Track outreach activities and referral trends to identify growth opportunities.
• Represent FKP professionally within the nephrology and dialysis community.
• 25% Access Coordination & Front Office Support: Coordinate patient referrals and scheduling for vascular access procedures.
• Serve as a primary contact for patients, dialysis clinics, and physician offices.
• Verify referral information and ensure documentation is obtained.
• Assist with patient registration, scheduling, insurance verification, and appointment coordination.
• Maintain accurate patient records and communicate between providers and patients.
• Support front desk operations to ensure an excellent patient experience.

Skills

Dialysis experience

Interpersonal skills

Communication skills

Customer service

Travel willingness

Education

High school diploma

Associate's degree (preferred)

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Florida Kidney Physicians (FKP) – Brandon Surgery Center is seeking a Dialysis Outreach Coordinator to serve as the primary liaison between our vascular access surgery center and dialysis clinics throughout the Greater Tampa area.

This hybrid role combines relationship management and community outreach with front office coordination, ideal for someone with dialysis experience who aims to improve patient outcomes.