Dialysis Field Service Technician - On-Call Travel Ready

Fresenius Medical Care; Decatur (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

Fresenius Medical Care is seeking a Field Service Technician to install, service, and maintain dialysis equipment at client sites within the region. You will provide high-level technical support to cross-divisional teams and customers while ensuring data accuracy and compliance with HIPAA and company policies.

The role requires 4–6 years of related experience, a valid driver’s license, and the ability to travel extensively.

Qualifications

• High School Diploma required; Associate’s Degree desirable; and Bachelor’s Degree strongly preferred.
• Minimum 4–6 years of related experience.
• Prior dialysis and/or hospital environment experience preferred.
• Strong computer skills with word processing, spreadsheet, database and email applications.
• Excellent customer service skills with professionalism, discretion and tact.
• Strong oral and written communication skills for diverse audiences.

Responsibilities

• Performs all equipment installation, service and/or maintenance in compliance with policies and procedures.
• Provides high level technical in-service support for cross-divisional teams and/or customers.
• Handles confidential patient and/or health information in compliance with HIPAA and regulatory requirements.
• Ensures data accuracy and integrity in applicable systems for documentation of services.
• Processes documentation and parts in compliance with policies and procedures.
• Maintains field service inventory and accountability for usage and dispersion.
• Cares for company vehicle, credit cards, and other accounts in compliance with policies.
• Contributes to efficiency improvements within assigned functions and departments.
• May cover additional regional areas as needed; supports other projects as assigned.

Skills

Customer service

Communication

Problem solving

Time management

Education

High School Diploma

Associate’s Degree desirable

Bachelor’s Degree strongly preferred

Tools

Word

Excel

Database

Email

Job description

Fresenius Medical Care is seeking a Field Service Technician to install, service, and maintain dialysis equipment at client sites within the region. You will provide high-level technical support to cross-divisional teams and customers while ensuring data accuracy and compliance with HIPAA and company policies.

The role requires 4–6 years of related experience, a valid driver’s license, and the ability to travel extensively.