Dialysis Clinical Operations Director – Market Leader

Concerto Renal Services; Cleveland (OH); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short- and long-term disability

401(k) match of 50% up to 6% of salary

Earned paid time off (PTO)

Discounts through Nectar recognition

Employer-paid Employee Assistance Plan

Job summary

Concerto Renal Services is seeking a Director of Clinical Operations to lead clinical performance across our market. You will coach Clinical Operations Nurses, partner with Regional Managers, and drive improvements in anemia management, infection prevention, and vascular access.

This field-based leadership role reports to the Vice President of Operations and collaborates with Medical Directors to ensure frontline execution of standards, QAPI actions, and readiness for new sites.

Responsibilities

• Drive clinical performance improvement across the market using data, site observations and frontline insight to identify trends and opportunities for improvement.
• Partner with Regional Managers to prioritize sites needing attention and develop coordinated improvement plans.
• Own the relationship with Medical Directors across the market and align clinical priorities and improvement plans.
• Lead Clinical Operations Nurses at assigned sites with coaching, intervention and accountability for frontline support.
• Drive improvements in anemia management, adequacy, vascular access, infection prevention and other key performance measures.
• Monitor intervention effectiveness and escalate significant risks when needed.
• Provide the VP of Operations with actionable insight into performance, risks and progress across the market.
• Lead, coach and develop Clinical Operations Nurses, ensuring consistent hands-on coaching and follow-through in partnership with Regional Managers.
• Build team capability to identify issues early, provide guidance, and sustain improvement.
• Work with site teams for at least one clinical shift per month to stay current with frontline realities.
• Partner with Quality & Regulatory Compliance to translate standards into frontline practice and lead responses to QAPI findings.

Job description

Concerto Renal Services is seeking a Director of Clinical Operations to lead clinical performance across our market. You will coach Clinical Operations Nurses, partner with Regional Managers, and drive improvements in anemia management, infection prevention, and vascular access.

This field-based leadership role reports to the Vice President of Operations and collaborates with Medical Directors to ensure frontline execution of standards, QAPI actions, and readiness for new sites.