Director, Clinical Operations - Dialysis Market Leader

Concerto Renal Services; Newark (DE); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short- and long-term disability

401(k) match of 50% up to 6% of salary

Earned paid time off

Discounts through Nectar platform

Employer-paid EAP

Job summary

Concerto Renal Services is seeking a Director of Clinical Operations to own clinical performance across a market, directing the Clinical Operations Nurses and partnering with Regional Managers and Medical Directors to drive improved patient care.

You will lead coaching, intervention, and readiness across sites, ensuring frontline teams implement standards, address QAPI findings, and sustain improvements in anemia management, infection prevention, and vascular access.

Responsibilities

• Own clinical performance across the market based on data, observations, and frontline insight to identify risks and opportunities for improvement.
• Prioritize sites needing attention with Regional Managers; develop coordinated improvement plans.
• Own relationships with Medical Directors to align priorities and improvement plans.
• Direct Clinical Operations Nurses to sites needing coaching or intervention.
• Improve anemia management, adequacy, vascular access, infection prevention, and other performance metrics.
• Monitor intervention effectiveness; adjust support and escalate systemic risks as needed.
• Provide the VP Operations with actionable insights into performance, risks, priorities and progress.
• Lead, coach, and develop Clinical Operations Nurses with clear expectations and accountability.
• Ensure consistent coaching and follow-through with Regional Managers and site teams.
• Build team capability to identify issues early and drive sustained improvement.
• Work with site teams for at least one clinical shift per month to stay current.
• Partner with Quality & Regulatory Compliance to translate standards into frontline practice and lead responses to QAPI findings.
• Coordinate coaching or training for competency gaps; support readiness for new sites and transitions.

Job description

Concerto Renal Services is seeking a Director of Clinical Operations to own clinical performance across a market, directing the Clinical Operations Nurses and partnering with Regional Managers and Medical Directors to drive improved patient care.

You will lead coaching, intervention, and readiness across sites, ensuring frontline teams implement standards, address QAPI findings, and sustain improvements in anemia management, infection prevention, and vascular access.