Dialysis Clinical Operations Director

Concerto Renal Services; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short- and long-term disability

401(k) match of 50% up to 6% of salary

Earned paid time off

Nectar discounts

Employer-paid Employee Assistance Plan

Job summary

Concerto Renal Services is seeking a Director of Clinical Operations to lead clinical performance across assigned markets. This field-based leadership role partners with Regional Managers, Medical Directors, and site teams to drive improvements in patient care and regulatory readiness.

You will coach Clinical Operations Nurses, oversee QAPI initiatives, and ensure frontline teams consistently apply clinical standards. This role reports to the VP of Operations and requires hands-on leadership.

Responsibilities

• Own clinical performance across the market using clinical data, site observations, and frontline insight to identify trends, outliers, risks, and opportunities for improvement.
• Partner with Regional Managers to prioritize sites requiring increased attention, understand root causes, and develop coordinated improvement plans.
• Own the relationship with Medical Directors across the market, aligning clinical priorities, performance trends, and improvement plans.
• Direct Clinical Operations Nurses to sites where additional expertise, coaching, or intervention is needed.
• Drive improvement in key areas, including anemia management, adequacy, vascular access, infection prevention, and other performance measures.
• Monitor the effectiveness of interventions, adjust support when performance is not improving, and escalate significant or systemic risks as appropriate.
• Provide the Vice President of Operations with clear, actionable insight into performance, risks, priorities, and progress across the market.
• Lead, coach, and develop Clinical Operations Nurses, establishing clear expectations and accountability for effective support across assigned sites.
• Ensure Clinical Operations Nurses provide consistent, hands-on coaching, intervention, and follow-through in partnership with Regional Managers and site teams.
• Build team capability to identify issues early, provide effective guidance, and drive sustained improvement.
• Work alongside site teams for at least one clinical shift per month to stay current in clinical practice and connected to the daily realities of frontline teammates.
• Partner with Quality & Regulatory Compliance to translate clinical and regulatory standards into consistent front line practice across assigned sites.
• Lead the clinical response to QAPI findings, Survey deficiencies, and audit results, ensuring corrective actions are implemented and sustained across assigned sites.
• Identify recurring knowledge or competency gaps and coordinate appropriate coaching, remediation, or formal training with Learning & Development.
• Support clinical readiness and stabilization for new sites, transitions, and significant changes affecting the market.

Job description

Concerto Renal Services is seeking a Director of Clinical Operations to lead clinical performance across assigned markets. This field-based leadership role partners with Regional Managers, Medical Directors, and site teams to drive improvements in patient care and regulatory readiness.

You will coach Clinical Operations Nurses, oversee QAPI initiatives, and ensure frontline teams consistently apply clinical standards. This role reports to the VP of Operations and requires hands-on leadership.